Ocrolus Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
Direction they give to the team along with all the transparency.
Review from Customer Success Dept
Encouragement , communication and optimism
Review from Customer Success Dept
They are caring individuals & they believe in the company's potential for success
Review from Customer Success Dept
Transparency and accessibility. Very easy to get face-time with everyone.
Review from Customer Success Dept
What does the leadership team need to get better at?
Super sales focused and less product focused. Makes client interactions difficult from Sales to CS.
Review from Customer Success Dept
What is the best part about your compensation package?
the compensation, perks and added benefits
Review from Customer Success Dept
Extra pay-check at the end of the year
Review from Customer Success Dept
Combination of fixed pay + benefits
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Raises and intentions behind them are not clear. The numbers are not explained and theyre only received by favorites.
Review from Customer Success Dept
I oversee numerous workstreams and processes. I am a stakeholder in cross-functional work that has significant impact to the company. It's important to me that my compensation reflects the many responsibilities I take ownership over, especially when there are gaps in the org.
Review from Customer Success Dept
What are some of the best things about your team?
Everyone is super collaborative and welcoming
Review from Customer Success Dept
They are teamwork-oriented, optimistic, encouraging and supportive
Review from Customer Success Dept
Reliability and open-ness to feedback
Review from Customer Success Dept
My team has extensive knowledge and can jump in for help whenever needed. My team has cohesion and works together towards common goals. We demonstrate optimism in addition to urgency.
Review from Customer Success Dept
Open / no social hierarchy
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Having an office to connect, have meals together, and join for company events
Review from Customer Success Dept
Progressive thinking and inclusive company
Review from Customer Success Dept
Employee engagement and team building
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Growth and learnings involved in the role
Review from Customer Success Dept
Collaborating with teammates and seeing my impact
Review from Customer Success Dept
What's going wrong and how can it be improved?
Not enough attention paid by execs on the issues that are critical to clients. Client satisfaction does not seem attainable.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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