Rackspace Technology Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
I've joined 2 months back and since then there is no turning back.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
bulls and bears evaluation and explanation
Review from Customer Success Dept
always providing company updates and information.
Review from Customer Success Dept
Transparency & communication of core values, updates, goals and how we will achieve them.
Review from Customer Success Dept
They always lead by example
Review from Customer Success Dept
What does the leadership team need to get better at?
Hiring more people to ensure that burnout doesn't happen, right now everyone is overloaded and ready to leave, where they can go to a company that is paying more as well with better work life balance.
Review from Customer Success Dept
What is the best part about your compensation package?
offerings on PTO and 401K
Review from Customer Success Dept
There are many: PF Telephone expenses Internet Expenses
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better annual salary increases. Internal job moves reflecting the market salary increase not just a standard amount for moving internal role to role. Better Bonus for IT industry 20% Improved pension contributions (out of date for the industry) A better training budgets, better structure class lead.
Review from Customer Success Dept
Because i work 24/7, i'm set up with sales goals in a non-sales role that are unattainable, and am doing everyone else's job on top of my own because rackspace decided to do two massive layoffs last year. i have to figure things out or ask other rackers due to lack of training as well.
Review from Customer Success Dept
What are some of the best things about your team?
Supportive, Friends and family, respectful. Results driven.
Review from Customer Success Dept
always available to help out when needed.
Review from Customer Success Dept
They're friendly, cooperative and helpful
Review from Customer Success Dept
We all help each other and work together to accomplish our goals
Review from Customer Success Dept
the feeling of togetherness even though we are scattered across the globe
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Friends and family, people are always therefore you if you need them.
Review from Customer Success Dept
The way team members help to resolve customer issues.
Review from Customer Success Dept
Helpful team, clear goals and fanatical support
Review from Customer Success Dept
the team spirit of lower level working ready to help at any time
Review from Customer Success Dept
our mission of fanatical experience is part of our culture and embedded so it shows in our customer partnerships
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Learning something new each day
Review from Customer Success Dept
working together with my team and providing a fanatical experience to customers
Review from Customer Success Dept
What's going wrong and how can it be improved?
A strong product portfolio backed with a business that isn't afraid to charge customers. Improved defined processes for a repeatable customer and working environment. An exciting reconciliation package for employees in line with the IT industry. I also participated in the company share scheme :(
Review from Customer Success Dept
Miss working from the office and interaction with co-workers.
Review from Customer Success Dept
Too much work, no work life balance, not enough pay for 24/7 availability expectations, lack of support from the technical teams supposed to be doing the work, ELT breathing down people's necks with unrealistic expectations, having to do an insane amount of accounting and auditing for other teams
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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