Sitecore Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Clear and transparrent communication of the company goals, successes and challanges.
Review from Customer Success Dept
constant and clear communication from the leadership team. Everyone is focusing on the same one goal.
Review from Customer Success Dept
Accessible and manager (previous before he left) was supportive. Most are approachable.
Review from Customer Success Dept
The team is very transparent about our goals and attainment
Review from Customer Success Dept
Frequent meetings to share trends and our direction
Review from Customer Success Dept
What does the leadership team need to get better at?
The regions that generate the most revenue should have the most resources, in their time zone.
Review from Customer Success Dept
Yearly salary increases and promotional increases goes a long way. Constant changes in organizational structure hasn't been great. Constant change in roles/responsibility has been frustrating
Review from Customer Success Dept
Defining strategy, the how we get there and communication to the masses
Review from Customer Success Dept
What is the best part about your compensation package?
Lots of upside on the income side
Review from Customer Success Dept
Benefit, pay is reasonale - base however bonus is lower than other functions.
Review from Customer Success Dept
Salary is fairly competitive and in line with market
Review from Customer Success Dept
The benefits are extremely useful and easy to make claims
Review from Customer Success Dept
The Health insurance, which is very needed in this Covid times
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There should be more benefits in terms of allowances and also the salary for each employee depending on the region and role should be following the current market.
Review from Customer Success Dept
I'd like to get paid more this role fills the gaps that are within the company. This is not a customer-centric company. In fact I think those that do not have "customer" in their title or job description do what they can to avoid talking to customers. It's very very sad.
Review from Customer Success Dept
I was recently promoted and was told that I would not be getting a raise because "I'm making too much". Raises/promotions should be based off of performance. I feel like if you're going to promote someone to a new role and add on responsibility, their compensation should reflect that.
Review from Customer Success Dept
- Some people not doing their job (doing honestly I don't know what) and not being fired or worse getting promoted - Market offering more for similar roles - Promotions below added value I bring to the company
Review from Customer Success Dept
Increases not in line with market. No SBC (Stock BAsed Compensation). Medical Insurance Provide has poor customer Service (Singapore)
Review from Customer Success Dept
What are some of the best things about your team?
Easygoing collaborative efforts and they make it fun and engaging
Review from Customer Success Dept
Very good team who always open up for question and available for help when needed.
Review from Customer Success Dept
They are knowledgeable, driven and are always doing their best
Review from Customer Success Dept
Dedicated, talented and smart with a genuine desire to help
Review from Customer Success Dept
Supportive, hard working and we help each other.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Keep the culture and respectful
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The collaborative nature of the work and engaging with coworkers
Review from Customer Success Dept
Everyone here is adapting the open door culture where everyone is always available when help is required even from different department. As long as there is something to contribute, someone will reach out to you to help.
Review from Customer Success Dept
Working with champions. Want to support customers and partners
Review from Customer Success Dept
Everyone friendly and generally supportive of each other.
Review from Customer Success Dept
The company tries to portray a positive image. The products though are too complex.
Review from Customer Success Dept
What needs to change to make the company culture better?
Make people coming back to the office. Staying in a situation where everybody does what he wants as several negative consequences: - individual goals have taken priority on company and client goal - quality of work is going done, new hire not getting at level - no food service, no belonging
Review from Customer Success Dept
What did you like most about the interview process?
Had 2 interviews and then decision was made. Was thorough but fast.
Review from Customer Success Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Sitecore yet.
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What makes you most happy at work?
Complicated & challanging technical tasks
Review from Customer Success Dept
Organizing processes and people at work
Review from Customer Success Dept
Engaging with my coworkers and creating success for our clients
Review from Customer Success Dept
To learn something new in my current role.
Review from Customer Success Dept
Solving customer problems and receiving their praise
Review from Customer Success Dept
What's going wrong and how can it be improved?
No accountability or ownership. Selling products & processes before the processes are built. Indicating that Sitecore is SaaS and though it's really not true SaaS. There are not enough resources generally. Too much fire-fighting.
Review from Customer Success Dept
Leadership needs to be brought back to the US
Review from Customer Success Dept
There could be better performance review process that actually recognizes hard work and accomplishments. There is no team building effort in services organization, which is even more important for remote employees.
Review from Customer Success Dept
Senior leadership can do a better job at treating each employees like they matter and respected. Right now I feel like there's favoritism among the organization where certain people are treated better than others.
Review from Customer Success Dept
I am tired about going to the office every day, seeing the same 5 people, not knowing my colleagues, not learning for the others, tired of all those calls, tired of having to find food solutions, tired of those communication issue bc people do not know or don't see each other. Will Sitecore do sthg
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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