
Allow leads to stand in and overhear
Break time only escape from negativity shrouding the entire company
Designing a commission structure that doesnt penalize employees for "bad" surveys that are explicitly directed at sprint the company, and are clearly not related in any fashion whatsoever to the ability of the retail consultant to assist the customer. Corporate company nickel and diming employees!
Give credit for employee job duties, as an employee i cant afford to have 20% of my commission withheld because a customer i took a bill payment for is not willing to reccomend sprint to friends and family. How about asking an appropriate question that actually reflects the consultants performance!?