SPS Commerce – If you work in sales it will be a great place to work. Customer Success seems to not get the compensation that they all deserve. | Comparably

SPS Commerce – If you work in sales it will be a great place to work. Customer Success seems to not get the compensation that they all deserve.

SPS Commerce Claimed Company
#TeamSPS is addressing inventory and supply chain challenges for today’s retail businesses. read more
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EMPLOYEE
PARTICIPANTS
1509
TOTAL
RATINGS
43763

If you work in sales it will be a great place to work. Customer Success seems to not get the compensation that they all deserve.

Briefly describe your overall experience at your company

This place can be good and bad. Work/Life balance is good. Good people. Nice office space. I have been here for 3.5 years now and have never felt micromanaged. My frustrations come with our lack of pay, and management saying yes to everything that comes through, without thinking about employees.

Why do you feel undervalued and what would make you feel better about your compensation?

We need to be paid more

What do you like best about the leadership team?

Agile along with caring about the success of SPS

What do you like best about the leadership team?

The executive team has the best interest of the company in mind.

What's going wrong and how can it be improved?

We aren't paid fairly, if that changes then people would be more bought into the company.

What do your coworkers need to improve and how could you work together better?

Some I believe get by with no effort, or knowledge of what they are selling, or don't care to help teammates succeed.

What is most positive about the culture and environment at your company?

Some of the people here are truly great, and it is sad to see top tier talent and people go due to lack of respect and pay.

What's going wrong and how can it be improved?

Pay your employees what they deserve to be paid and can get elsewhere. SPS clearly has the financial ability to do so. Sometimes management doesn't really seem to care about employee/customer experience, just the bottom dollar. It's hard to fully agree with Employees Come First.

Why do you feel undervalued and what would make you feel better about your compensation?

It seems employees here are notoriously undervalued and underpaid. Compared to market value it is frustrating. When our company says how successful we are with quarters of growth, and the people who help be responsible for that don't get rewarded for it, makes it hard to buy into the company.

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