Suki Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Our leadership team has really made a difference in the success of this project. Their ability to inspire and guide the team is greatly appreciated.
Review from Customer Support Dept
Transparency, accountability, industry knowledge, and approachability.
Review from Customer Support Dept
Taking the company into the right path.
Review from Customer Support Dept
Transparency, giving everyone a voice
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
Good Health Insurance Policy. There is no variable pay component Good part is we can opt for minimum PF deduction
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I'm grossly underpaid (20-25%) for the market and position I'm in.
Review from Customer Support Dept
I am concerned about my compensation because it was not as per the industry market. As a Technical Support person , I am doing more than L2 and what I am getting is L1 level support compensation. I have learned all the Suki products within short span of time and being customer focused always.
Review from Customer Support Dept
Less Shares, less allowances, less packages, less employee benefits
Review from Customer Support Dept
A bonus program and 401K match, both of which were promised upon negotiating the offer (over a year ago)
Review from Customer Support Dept
What are some of the best things about your team?
The team is good but collaboration is missing
Review from Customer Support Dept
They are mostly all experts in their field and share that knowledge with others and other teams.
Review from Customer Support Dept
Good at Multitasking - Need to analysis issues, chart Support, helping other teams(Ops team) simultaneously. Sometimes a single person handles multiple customer issues. Adaptable - Flexible to work in any shifts.
Review from Customer Support Dept
Everyone is willing to help others
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Working to inspire each other. Reward Systems. Strong Purpose and Core Values
Review from Customer Support Dept
Laid back but dedicated environment. We are all here to make a difference in healthcare and work hard, but we have fun doing it.
Review from Customer Support Dept
Open communication: No hidden agenda, no secrets, having an environment of open communication is another one of the signs of a positive company culture. Suki is always top of that. Employee Care: Especially about their problems. Suki has HRBP concept to listen the employees concerns.
Review from Customer Support Dept
It really is a culture where it feels like everyone can speak up and is made to feel comfortable speaking up
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Doing tasks that have meaning for me. Always feeling proud that we are solving the problems of physicians.
Review from Customer Support Dept
Finding new ways of doing things and be creative always makes me happy and satisfied. I am doing that very well always.
Review from Customer Support Dept
Appreciation for others and quick Execution/resolution from me
Review from Customer Support Dept
Working with my boss - he's a diamond in the rough in terms of honesty, transparency, and support.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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