Support.com Culture | Comparably
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Support.com Claimed Company
Support.com, Inc. is a leading provider of customer and tech support solutions and security software with a global network of home-based experts. read more
EMPLOYEE
PARTICIPANTS
46
TOTAL
RATINGS
649
Updated on: May 2, 2024

Support.com Company Culture

Support.com Culture

This score is derived from employee ratings & reviews
3.7/5
Support.com's Overall Culture is rated B-

Top Rated Culture Dimensions

Professional Development
A+
Environment
A-
Diversity
B
Manager
B
Meetings
B-

Support.com CEO

Bottom 25%Bottom 25% of Similar Size Companies on Comparably
Lance Rosenzweig Support.com's CEO
Lance Rosenzweig
60 /100
See More

Diversity at Support.com

Top 25%Top 25% of Similar Size Companies on Comparably
B

Diverse employees at Support.com have rated Environment, Team, and Happiness as the highest categories they have scored

Women at Support.com

Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D

Women at Support.com have rated Environment, Perks And Benefits, and Happiness as the highest categories they have scored

Support.com eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 50%Top 50% of Similar Size Companies on Comparably

Recommend to a Friend?

-4

Support.com employees are -4% more likely to recommend Support.com as a great place to work

45%Promoters
6%Passives
49%Detractors

Working at Support.com

Working at Support.com is rated average by 46 employees, across various culture dimensions. Support.com employees are most satisfied about Professional Development, Environment, and Manager categories, putting Support.com’s culture in the Top 40% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Los Angeles. See below in detail how working at Support.com was rated by employees.

Overall Company Culture at Support.com

B-

Overall Company Culture at Support.com is rated B-

Last updated months ago

Top
40%

Support.com ranks in the Top 40% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 46 Employees

View Results
0
20
40
60
80
100
Operations
88
Operations88
Customer Support
61
Customer Support61

Support.com Employee Reviews

Out of 126 Support.com employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Support.com improve their work culture.

70%
30%
Positive Reviews70%
Constructive Feedback30%

Positive Reviews From Support.com Employees

  • What makes you most happy at work?
    When I see someone's good support and energy to do better work its make more happy...
  • What is most positive about the culture and environment at your company?
    Will mostly my teams are interested to support positive things everywhere always when the get this candy off chance..
  • What are some of the best things about your team?
    Will the have good experience to assist people anywhere there's get good funds and especially humanity support pleas anytime..
Read More Positive Reviews

Constructive Feedback From Support.com Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    Employees in the Philippines doesn't have stock value option. Still waiting for the upcoming appraisal.
  • What would you most like to see improved at your company?
    Coordination with all departments and ensure continuity
  • What's going wrong and how can it be improved?
    Tier 1 agents constantly not able to do tasks and cold transferring aggravated customers.
Read More Constructive Reviews

Support.com Company Information

Support.com Company Overview

Support.com, Inc. is a leading provider of customer and tech support solutions and security software with a global network of home-based experts.

Support.com was founded in 1997 and its current CEO is Lance Rosenzweig. Since its inception 29 years ago, Support.com has grown to 550 employees.

Support.com Mission, Vision & Values

Support.com Mission Statement

To provide outstanding support & security solutions with our home-based IoT experts and proprietary software that generate profound benefits for customers, employees, and the planet

Support.com Vision Statement

To support and inspire people To live their best life And do their best work Anywhere and everywhere

Support.com Values

  • ExpertAnywhere
  • X-factor
  • Passion
  • Entrepreneurial
  • Reimagine
  • Teamwork
Support.com Mission, Vision & Values
Headquarter777 South Figueroa Street
Los Angeles, CA 90017
United States of America
Websitewww.support.com
Founding Date1997
Company StatusPublic
StockSPRT
Jobsrecruiting.adp.com/srccar/public/RTI.home?d=ExternalCareerSite&c=1142641
Social Sites

Support.com Competitors

Support.com competitors include Macquarie Group, Wipro Limited, HCLTech, and Cognizant Technology Solutions. Support.com ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Support.com compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Macquarie Group's Logo
    Macquarie Group
    4.5/5
  2. #2
    Wipro Limited's Logo
    Wipro Limited
    4.0/5
  3. #3
    HCLTech's Logo
    HCLTech
    3.8/5
  4. #4
    Support.com's Logo
    Support.com
    3.7/5
  5. #5
    Cognizant Technology Solutions' Logo
    Cognizant Technology Solutions
    3.2/5
Learn More About Support.com Competitors
  • Culture Video

Support.com Employees

Support.com has 550 employees. 46 employees at Support.com have reviewed Support.com across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 46 Support.com employees give their leadership a grade of C+, or Top 50% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Support.com are not very pleased with their total compensation at Support.com, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Support.com are generally satisfied with their team. 46 Participants grade the quality of their coworkers a C+. The majority believe the meetings at Support.com are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Support.com believe the environment at Support.com is positive. Most Participants believe the pace of work at Support.com is comfortably fast. About 90% of the employees at Support.com work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Support.com are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Support.com - Employee Onboarding

The prevailing opinion from employees about joining Support.com is that the company was prepared on their first day. Support.com employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Support.com Employee Onboarding

Support.com KPIs and OKRs

At Support.com 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Support.com's KPIs and OKRs is essential for its success. Out of 4 Support.com employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.

AnswerPercent
Yes100%
No0%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes67%
No33%
Are the KPIs/OKRs for your department clear?
Support.com KPIs & OKRs

Support.com CEO & Leadership

Support.com CEO - Lance Rosenzweig

Lance Rosenzweig Support.com's CEO
60 /100

Support.com’s CEO Lance Rosenzweig started in this role in 2020. Lance’s approval rate is lower compared to CEOs at similar sized companies, putting Lance in the Bottom 25% of all CEOs of similar-sized companies on Comparably, and in the Bottom 20% compared to CEOs of all other companies in Los Angeles. Lance Rosenzweig’s employees rank Support.com in the Top 5% for Professional Development, in the Top 15% for Environment, and in the Top 30% for Manager. Rosenzweig is generally unpopular with Support.com employees, but ranks especially low with Female employees, and by employees in the Customer Support department and Caucasian employees. However, Asian or Pacific Islander employees have a slightly more favorable view of the CEO.

Support.com Leadership

The Support.com Executive Team is rated a “C+” and led by CEO Lance Rosenzweig, Chief Operating Officer Christine Kowalzyck, and Chief Sales Officer Joseph Duyea

  • Lance Rosenzweig CEO / President

    Lance Rosenzweig CEO / President

    Lance Rosenzweig serves as the CEO / President of Support.com.

  • Christine Kowalzyck Chief Operating Officer

    Christine Kowalzyck serves as the Chief Operating Officer of Support.com.

  • Joseph Duyea Chief Sales Officer

    Joseph Duyea serves as the Chief Sales Officer of Support.com.

  • Andrew Latimer Chief Technology Officer

    Andrew Latimer serves as the Chief Technology Officer of Support.com.

See More Executives

Explore Support.com Leadership Team

Support.com Salaries

How much does Support.com pay?

How much do people at Support.com get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Support.com is $104,351, or $50 per hour, while the estimated median salary is $112,108, or $53 per hour.

At Support.com, the highest paid job is a General Counsel at $252,954 annually and the lowest is a CS Rep at $39,213 annually. Average Support.com salaries by department include: HR at $102,017, Business Development at $82,268, IT at $102,966, and Marketing at $87,236. Half of Support.com salaries are above $112,108.

33 employees at Support.com rank their Compensation in the Bottom 40% of similar sized companies in the US (based on 103 ratings) while 32 employees at Support.com rank their Perks And Benefits in the Top 40% of similar sized companies in the US (based on 36 ratings).

Last updated months ago.

1st Percentile
$63k
$63k1st Percentile
17th Percentile
$86k
$86k17th Percentile
33rd Percentile
$112k
$112k33rd Percentile
50th Percentile
$159k
$159k50th Percentile
67th Percentile
$211k
$211k67th Percentile
83rd Percentile
$263k
$263k83rd Percentile
100th Percentile
$268k
$268k100th Percentile
$104,351*
Average Compensation
$112,108*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Support.com Salaries by Department

Explore Support.com Salaries

Diversity & Inclusion at Support.com

Diverse employees at Support.com score the company 76/100 across various culture categories, placing Support.com in the Top 25% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Support.com across various culture dimensions.

Ranked Culture the Highest

Women 56/100
Department - Customer Support
Men 88/100
Department - Operations
Diverse Employees 90/100
Department - Operations

Ranked Culture the Lowest

Women N/A/100
Men 65/100
Department - Customer Support
Diverse Employees 51/100
Department - Customer Support
Explore Support.com Diversity & Inclusion

Support.com Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Performance Bonus
  • Tuition Reimbursement

Office Perks

  • Free Food
  • Pet-Friendly
  • Company Social Outings
  • Work From Home Policy
  • Unique Office Space
Explore Support.com Perks and Benefits

Support.com PTO

Support.com's PTO and Vacation policy typically gives 20-30 days off a year. Paid Time Off is Support.com's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. Support.com's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.

AnswerPercent
Flex Time0%
Vacation Policy100%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No100%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo100%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Support.com PTO Policy

Support.com Careers

Support.com Jobs

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Let Support.com Know You Want To Work There

Overview of Candidates Interested in Support.com on Comparably

Candidates By Department

Marketing
30%
IT
30%
Design
10%
Product
10%
All Industries
10%
Other
10%

Candidates By Location

Los Angeles
30%
Redwood City
20%
North Chelmsford
10%
Minneapolis
10%
Charlottesville
10%
Other
20%

Frequently Asked Questions regarding Support.com

What is Support.com address?

Support.com location is at 777 South Figueroa Street

Who is the CEO of Support.com?

Support.com CEO is Lance Rosenzweig, their score by employees is 60

What is Support.com eNPS?

The eNPS for Support.com is -4

What is Support.com revenue?

Support.com revenue is $60M

What is the salary for Recruiter in Support.com?

Recruiter average salary in the US is 89k

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