Comparably Awards

Talkdesk Claimed Company

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. read more

This company is accepting feedback from verified employees EMPLOYEE PARTICIPANTS: 136

TOTAL RATINGS: 3793

CEO: Tiago Paiva

eNPS at Talkdesk

Talkdesk's Employee Net Promoter Score (eNPS) is 49, as rated by 136 employees. Employee Net Promoter Score tracks Talkdesk employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Talkdesk to a friend? Today, 61% of Talkdesk employees would encourage their friends to become coworkers, whereas 27% are neutral and 12% would not recommend working at Talkdesk to their friends.

Last updated months ago.

Where This Score Ranks Talkdesk's eNPS

TOP
10%
In the Top 10% of 2039 Similar Sized Companies on Comparably
TOP
25%
In the Top 25% of 792 Nearby Companies in San Francisco
2nd
2nd place versus 5 competitors rated on Comparably

Dec

Feb

Mar

Apr

May

Jan

Promoters
Passives
Detractors

Who Ranks Talkdesk's eNPS the Highest?

Department - Customer Support 100/100

Experience - Entry Level 86/100

Department - Customer Success 78/100

Who Ranks Talkdesk's eNPS the Lowest?

Department - Operations 0/100

Department - Sales 10/100

Department - Marketing 17/100

Talkdesk eNPS At a Glance

Talkdesk employees are more likely to recommend Talkdesk as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

The Customer Support department and employees with Entry Level experience provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Talkdesk to a friend?” Based on 136 ratings, Talkdesk ranks 2nd place versus its 5 competitors and is right below RingCentral.

Compared to other companies in San Francisco, Talkdesk falls into the Top 25% of 792 companies. The last rating was provided months ago.