Talkdesk Claimed Company
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. read more
Talkdesk Company Culture
Talkdesk Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.6/5
Top Rated Culture Dimensions
CEO Rating
A+Environment
A+Executive Team
A+Happiness
A+Leadership
A+Talkdesk CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Tiago Paiva
84 /100
See More
Diversity at Talkdesk
Top 10%Top 10% of Similar Size Companies on Comparably
A
Diverse employees at Talkdesk have rated Team, Leadership, and Executive Team as the highest categories they have scored
Women at Talkdesk
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Women at Talkdesk have rated Team, Manager, and Outlook as the highest categories they have scored
Talkdesk eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies on Comparably
Recommend to a Friend?
49
Talkdesk employees are 49% more likely to recommend Talkdesk as a great place to work
| 61% | Promoters |
|---|---|
| 27% | Passives |
| 12% | Detractors |
Talkdesk Company News
Join our world-class team!
July 29th, 2022July 28th, 2022July 30th, 2022
Our new Career Site (https://careers.talkdesk.com/us/en/) is live! Talkdesk is a global organization of 2,000+ employees located in 19 countries (and counting)! Now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth! Come join us!
Join our world-class team! | Talkdesk Careers
Talkdesk open positions. Apply to become a Talkdesker today! If you are interested in a role or would like to know more about being a Talkdesker, apply now!
Talkdesk Palooza
July 26th, 2022July 25th, 2022July 27th, 2022
We truly believe the secret sauce to high performing teams is fostering a collaborative and fun environment based on trust. That is why one of the founding values at Talkdesk is ‘enjoy the ride’. And our first Talkdesk Palooza was a lot of fun! From EMEA to North America, LATAM and APAC, throughout the month of June, we felt more connected to each other, we got to know fun facts about fellow Talkdeskers and even got to see familiar faces.
Spotlight On Emma | People of Talkdesk
July 15th, 2022July 14th, 2022July 16th, 2022
A Talkdesker since 2018, Emma Rigl moved from San Francisco to Lisbon, and from Talent Operations to the Learning & Development team. Say ‘olá’ to Emma. #lifeattalkdesk #talkdeskcareers #lifeattalkdesk #talkdeskspotlighton
Happy Pride Month!
July 6th, 2022July 5th, 2022July 7th, 2022
Happy Pride Month! Talkdesk is a workplace where everyone is empowered to be their full self. Join us! #diversitymatters #inclusionmatters #youmatter
Celebrating Juneteenth
June 17th, 2022June 16th, 2022June 18th, 2022
Today in honor of #Juneteenth, a day commemorating the emancipation of slaves in the U.S., we acknowledge the journey and celebrate the contributions made by Black Americans. To learn more about the importance of Juneteenth and how you can take action for racial equality, visit https://naacp.org/campaigns/juneteenth
Working at Talkdesk
Working at Talkdesk is rated highly by 136 employees, across various culture dimensions. Talkdesk employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting Talkdesk’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 15% compared to other companies in San Francisco. See below in detail how working at Talkdesk was rated by employees.
Overall Company Culture at Talkdesk
A+
Overall Company Culture at Talkdesk is rated A+
Last updated months ago
Top
5%
Talkdesk ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Talkdesk Employee Reviews
Out of 653 Talkdesk employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Talkdesk improve their work culture.
| Positive Reviews | 93% |
|---|---|
| Constructive Feedback | 7% |
Positive Reviews From Talkdesk Employees
- What is the best part about your compensation package?Flexible work hours and work from anywhere
- What are some of the best things about your team?Smart, focused, driven, fun and engaging
- What is most positive about the culture and environment at your company?The people, hard driving but fun, work hard play hard
Constructive Feedback From Talkdesk Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Should not determine one's value only by one interview, because the interview is filled with subjectivity from both interviewer and interviewee or even cheating in an interview, the evaluation must adjust in time by the performance on recent work, or else it may be not benefited for the longtime.
- Why do you feel undervalued and what would make you feel better about your compensation?The market rate for the responsibilities asked of me is significantly higher. Salary and Variable compensation.
- Why do you feel undervalued and what would make you feel better about your compensation?Compensation is not equal with the market value. In addition, there were compensation enhancements communicated but never were delivered on
Talkdesk Company Information
Talkdesk Company Overview
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk was founded in 2011 and its current CEO is Tiago Paiva. Since its inception 15 years ago, Talkdesk has grown to 1800 employees.
Talkdesk Mission, Vision & Values
Talkdesk Mission Statement
At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
Talkdesk Vision Statement
Experience a smarter way. We are disrupting customer service with our speed of innovation and our white glove customer obsession. Our one goal is to be the leader in contact centers. We come together as one village and have fun shaking up the market.
Talkdesk Values
- Courageous Innovation
- Customer Obsessed
- Diversity, Equity, and Inclusion
- Trust and Transparency
- Community and Environmental Giving
| Headquarter | 388 Market Street, Suite 1300 San Francisco, CA 94111 United States of America |
|---|---|
| Website | www.talkdesk.com/ |
| Founding Date | 2011 |
| Tel | +1-844-332-2859 |
| Company Status | Private |
| Jobs | www.talkdesk.com/careers/ |
| Social Sites |
Talkdesk Employees
Talkdesk has 1800 employees. 136 employees at Talkdesk have reviewed Talkdesk across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 136 Talkdesk employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Talkdesk are pleased with their total compensation at Talkdesk, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Talkdesk are extremely happy with their team. 136 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Talkdesk are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Talkdesk believe the environment at Talkdesk is positive. Most Participants believe the pace of work at Talkdesk is comfortably fast. About 57% of the employees at Talkdesk work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Talkdesk are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Talkdesk employees generally work 9.0 hrs a day
Work Hours
A Day in the Life
Employees at Talkdesk report the work pace is comfortably fast
Work Pace
A Day in the Life
99% of Talkdesk employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Talkdesk employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
78% of Talkdesk employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Talkdesk employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
95% of Talkdesk employees call their work environment positive
Environment
Joining Talkdesk - Employee Onboarding
The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Talkdesk KPIs and OKRs
Employees’ understanding of Talkdesk's KPIs and OKRs is essential for its success. Out of 122 Talkdesk employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 111 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Talkdesk CEO & Leadership
Talkdesk CEO - Tiago Paiva
84 /100
Talkdesk’s CEO Tiago Paiva started in this role in 2011. Tiago’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in San Francisco. Talkdesk’s CEO is highly regarded especially by employees in the Customer Support department, employees in the IT department, and employees with Entry Level experience. However, employees in the Sales department, employees in the Marketing department, and Hispanic or Latino employees have a less favorable view of the CEO and believe there is room for improvement. Compared to Talkdesk’s competitors, Tiago Paiva ranks right above Dialpad CEO Craig Walker. Under Paiva’s leadership, Talkdesk employee respondents are most happy about their Environment and the company’s Executive Team. Perks And Benefits and Compensation are two areas, according to respondents, where Talkdesk could stand to see real improvement.
Talkdesk Leadership
The Talkdesk Executive Team is rated an “A+” and led by CEO Tiago Paiva, Chief Executive Officer Tiago Paiva, and Chief People Officer Laura Butler
Tiago Paiva CEO / President
Tiago Paiva serves as the CEO / President of Talkdesk.
Charanya Kannan Chief Product and Engineering Officer
Charanya (CK) Kannan has vast experience bringing innovative products to market for enterprise customers. Prior to... read more
Anthony Barbone Chief Revenue Officer
Tony Barbone is responsible for leading all Talkdesk global sales, channel, sales development representatives, solution... read more
Kieran King Chief Customer Officer
Kieran King has more than 25 years of B2B enterprise software experience and extensive expertise in helping... read more
Tiago Paiva Chief Executive Officer
Tiago Paiva is Chief Executive Officer and Founder of Talkdesk. Over the past ten years, he scaled Talkdesk from 10... read more
Laura Butler Chief People Officer
As Talkdesk’s Chief Human Resources Officer (CHRO), Laura Butler is responsible for creating and strengthening a... read more
David Middler Chief Legal Officer
David Middler is Talkdesk’s first Chief Legal Officer (CLO), bringing more than 20 years of corporate legal experience... read more
Sydney Carey Chief Finance Officer
Sydney Carey is an accomplished Chief Financial Officer (CFO) with deep public markets, corporate finance, and strategy... read more
Raoul Felix Chief Technical Officer
Raoul Felix was Talkdesk's first hire and currently serves as the company’s Chief Technology Officer. His main objective... read more
Diversity & Inclusion at Talkdesk
Diverse employees at Talkdesk score the company 84/100 across various culture categories, placing Talkdesk in the Top 10% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Talkdesk across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Talkdesk Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
Office Perks
- Pet-Friendly
- Company Social Outings
- Work From Home Policy
Talkdesk PTO
Talkdesk's PTO and Vacation policy typically gives 0-10 days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Talkdesk Careers
Talkdesk Jobs
No Recent Jobs found for Talkdesk on Comparably
Mark that you are interested and we will alert you when there are new positions available listed on Comparably
H1B Visa
In 2019, Talkdesk applied for 1 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Talkdesk has a total of 1800 employees
1
Total Applied
H1B Applications Outcome
- 100% Granted (1 out of 1)
- 0% Denied ( out of 1)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 1)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 1)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Talkdesk Know You Want To Work There
Overview of Candidates Interested in Talkdesk on Comparably
Candidates By Department
All Industries | 30% | |
|---|---|---|
Product | 20% | |
Marketing | 14% | |
Sales | 9% | |
Engineering | 8% | |
Other | 19% |
Candidates By Location
San Francisco | 53% | |
|---|---|---|
Oakland | 4% | |
Los Angeles | 4% | |
Akron | 3% | |
New York City | 3% | |
Other | 34% |
Frequently Asked Questions regarding Talkdesk
What is Talkdesk address?
Talkdesk location is at 388 Market Street, Suite 1300
Who is the CEO of Talkdesk?
Talkdesk CEO is Tiago Paiva, their score by employees is 84
What are the salaries in Talkdesk
The average salary for employees in Talkdesk is 174819$
What is Talkdesk eNPS?
The eNPS for Talkdesk is 49
How many employees work in Talkdesk?
Talkdesk has 1800 employees
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