TTEC Claimed Company
TTEC delivers humanity to business. We design, implement, and deliver transformative customer experiences. For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. read more
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Nothing is positive. Worse place to ever work. Had 30 people in my training class and after the first day of going live we were down to 4.
What would you improve about your company's interview process?
The 2 people that interviewed us as a group were rude, hateful and has proven to be what the whole company is like. They told us nothing about the job and what they did say was not true.
What do your coworkers need to improve and how could you work together better?
Good training and support. They are so busy watching your monitors and listening to every call that there is no one to actually help. Thier help is telling you an article to read that is like reading lawyer papers.
What's going wrong and how can it be improved?
Get rid of all the confusing, long DLP's and Light house articles, train us so when we go live we don't need to read stupid articles when trying to solve someones problems or concerns. When someone wants a manager or supervisor stop being panseys and talk to our customers.
What does the leadership team need to get better at?
Helping people instead of saying read the DLP or Lighthouse article. You are never given time to read any of the DLP's so you go into a call with a article that is many pages and try to figure out what part you need while talking to the customer (silence is bad) and checking emails and chatrooms.
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