TTEC Claimed Company
TTEC delivers humanity to business. We design, implement, and deliver transformative customer experiences. For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. read more
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In the span of my 8 year career here, I have seen ttec have great intentions and poor execution. The executive leadership is comprised of various members that behave and operate like a "Good Ole Boys" club to which only the cool and popular kids get to enjoy the perks. Not enough characters left...
What do your coworkers need to improve and how could you work together better?
There is too much politics and favoritism. For a company that preaches Acting As One, is does not enforce a team approach.
Why do you feel undervalued and what would make you feel better about your compensation?
The pay is well below the market industry. Changes in PTO banks reduced the employees ability to plan for emergencies. They stopped contributing to 401k. Bonus and raises have gone away.
What makes you most happy at work?
Interacting with my own direct reports. While the company may let us down, I will not let them down and seeing the grow and develop is the most rewarding part of my job.
What is most positive about the culture and environment at your company?
Couldn't tell you. As a middle manager in a support role, I do not qualify for anything that is for employee engagement, rewards or recognition. I volunteer for our employee engagement committee, and other culture impacting groups, but have no voice- just work.
What does the leadership team need to get better at?
Practicing what they preach. Taking support roles and other specialized experts seriously. Ttec is the epitome of the crud rolling downhill. There has been such a focus on empowering the front line, that is has alienated middle management, added more work but stripped them of their voice.
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