TTEC Claimed Company
TTEC delivers humanity to business. We design, implement, and deliver transformative customer experiences. For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. read more
HR or Marketing? Claim Your Free Employer Account
Company needs to invest in better software and programs, never missed a day but company tech guys took forever and I missed work because of them. Always being questioned about time minute by minute and its annoying.
What is most positive about the culture and environment at your company?
They are helpful and kind. Co workers share information to help.
What are some of the best things about your team?
They are super helpful and caring. They are supportive and positive, really engage in finding solutions to my problems.
Why do you feel undervalued and what would make you feel better about your compensation?
Working for CVS Healthcare project, they forced 10 hr shifts, breaks stayed the same, switch shift hours and days off with no notice. $12hr and promise you permanent positions after 90 day, 96 days in and still temporary.Unfair when someone has less time and offered a permanent position with ttec.
What does the leadership team need to get better at?
They need to start encouraging and seeing all the positives. They focus on all the metrics and don't see employees as people. Even when I did my best and was proud, they would micromanage and still find something out of nothing to correct me. TL is too strict on metrics and not trying to understand.
What would you improve about your company's interview process?
They can improve by not lying to employees. Many times I was told if we have decent perform and perfect attendance. Still 96 days in and top tier but still nothing but criticism and stress to perform. Temporary status is what they live by and they can let you go by hippa violations without any help.
What's going wrong and how can it be improved?
They get on to you for going to the bathroom when its not time for your breaks. I hate being questioned on going to the bathroom when needed. They expected me to ask for permission and expected us to clock out and clock back. None of mgt is on the same page, each one gives different answer.
Other Employee Reviews for TTEC
×