Uber Employee Reviews
Out of 3241 Uber employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Uber improve their work culture. The Legal team, with 100% positive reviews, reports the best experience at Uber compared to all other departments at the company.
What does the leadership team need to get better at?
Dear Manager, it's hard not to be political when politics is part of our everyday life, even at Uber. Yet, It is highly advisable to stay subjective, to your job description. Respectful to different cultures and ideals, even if they are lower than you or inferior. An MBA does not teach you respect.
Remember that we employees are humans, not robots. It would be nice to have some sincere empathy for the people they manage.
As an uber eats driver this company should protect not only the customers but the drivers as well, meaning some ask for a pin or a photo. But most deliveries dont required the pin or photo, with that beung said any customer can. Say they never got their delivery. I have recordings and screenshots.
Review from Customer Success Dept
Real Communications ( actual phone conversations with those that determine deactivation) and support not with AI !! I was treated unfairly and deactivated without a detailed explanation as to why. I had only been doing Uber Eats for 2 months and was bring my rating up when I was deactivated. I
Review from Finance Dept
Focusing on customers rather than on investors
Why do you feel undervalued and what would make you feel better about your compensation?
Higher base pay in line with London's cost of living
refresher not adjusted with stock price
To get paid accordingly to the level of my job
I retrograde in terms of salary compare to my previous job
I feel I am hired at a level below where I belong. My relevant work experience and skills are comparable to folks at a level above my current level
What do your coworkers need to improve and how could you work together better?
They should stop looking at me as the national hire while they are the expatriates. This is Uber. And stop passive aggressive behavior, if you have a problem with my people I should not be the scape goat.
Most of them if not all are heartless. I have been experiencing alienation from them ever since I became part of my current team which led to me going through a relapse with my depression. I went to HR but was just given 1 month LWOP but the alienation and unfair treatment fro team lead brushed off.
Your agents dont document anything no matter how many times ive called and reported every issue from llying customers
Review from Customer Success Dept
Not sure is a matter of improvement. They're always very busy and with a lot on their plate. Also the age difference and time of their life is very big and its hard to relate sometimes.
Review from Engineering Dept
we need to stop having meetings where we're not required
Review from Engineering Dept
What needs to change to make the company culture better?
When you hire for race, skin color & sexual orientation.. you are hiring the wrong people for the wrong reasons. When you work at a company that you feel scared being critical at or with HR because they have a union and chairs.. then you will be forced to stay silent and keep smiling. Very dystopian
Just end the company please
Review from Engineering Dept
remote work. forcing people into an office on anchor days doesn't lead to a collaborative environment. If people don't want to be in the office, there is resentment about being here it can create an unfavorable environment.
decision making process and the way to get alignment
Review from Marketing Dept
Swap out the ELT. Their personal values on how to treat people are antithetical to a large company that relies on the contributions of many different types of people to accomplish big things.
What would you improve about your company's interview process?
Nothing for drivers. However support needs to stay within the stat res and not sent over seas
Review from Sales Dept
The online paperwork upload is limited and confusing
Review from Sales Dept
Limit drivers so that we can get business and make a fair wage.
Review from Operations Dept
What's going wrong and how can it be improved?
I do this for my child besides my nurse job
Review from Customer Success Dept
Everything is wrong here! They are just not grateful to you for the work you do, they want people who can slog all day sitting at one place and doing the same work I would do in 2 hours
Review from Engineering Dept
RTO is a major negative as the company has not done much to make it a worthwhile experience. I don't work with anybody in office and concerns/critical feedback get thrown into the trash and we just plow further ahead into an abysmal work experience.
Review from Engineering Dept
our skip-level manager in MENA GLs is always focusing on the negative and what is going wrong but will never call out wins. This is quite demoralizing and emotionally draining. Let's give people flowers when they deserve so and when wrong let’s handle them in a respectful ma
Impossible goals put in front of us, constant pings, emails and texts from LT at all hours of the day, minimal flexibility on WFH
What would you most like to see improved at your company?
Improve tolerance to various cultures. Limit bias
Review from Operations Dept
Better focus on change management and singular focus on empowering the business to "own their function like a business." Meaning more insight into budgets and costs.
That better pay be offered.
Communications and driver support, benefits, and classifications
I would like to see them considering me an employee