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Good team work
What does the leadership team need to get better at?
More constructive coaching verses micro managing with observations and unrealistic skill drills
What needs to change to make the company culture better?
Align customer care over and phone and stores. Different information over the phone verses face to face interaction with customers.
What's going wrong and how can it be improved?
Over worked and underpaid. Hourly will soon be close to minimum wages soon. Commission seems to be almost impossible to meet
Why do you feel undervalued and what would make you feel better about your compensation?
We are undervalued by removing all the extra bonuses that were provided 8 years ago instead bring back LTI and quarterly individual bonuses
Other Employee Reviews for Verizon
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