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Customer satisfaction is very poor. Lots of wrong decisions by higher management to have dismal financial results in the last 5 yrs.
What is most positive about the culture and environment at your company?
some departments are very good and effective. Others are very poor in performance and improvements.
What's going wrong and how can it be improved?
solve customer issues at a lower price point. Currently, customers are charged higher for lower service quality due to very little/ no competition at all.
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