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terrible, i hate going to work everyday
What's going wrong and how can it be improved?
don't threaten to fire someone for things that they don't have full control over (i.e. disconnections)
What does the leadership team need to get better at?
they are not trained well and don't know what they are doing so nobody on the floor is doing things well
Why do you feel undervalued and what would make you feel better about your compensation?
for what is expected out of customer service it is nearly impossible to keep up with those standards. job security is just not a thing working here in this field
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