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Difficult to face most days; knowing abuse from customers is to be expected, and mgmt won't support me when it comes.
What did you like most about the interview process?
The interviewer was relaxed and personable.
What is most positive about the culture and environment at your company?
The cohesiveness with team mates; casual atmosphere; the encouragement to laugh with one another throughout the day.
What is the best part about your compensation package?
The security in knowing I can take care of my medical needs, and the attention the company has given to work/life balance options.
What does the leadership team need to get better at?
Request and value information readily available to it from the front line, customer facing workforce. Info that directly impacts the customer experience. And, then backing that force on a daily basis, based on metrics as they relate to each individual. Front line employee do not feel valued.
What do your coworkers need to improve and how could you work together better?
I am not aware of one individual who comes to work with an intent to do other than their absolute best. But, many are disillusioned by false promises for opportunities to move forward in their careers. The result - their discontent contaminates the workplace. Stagnation breeds the low morale.
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