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It makes me sad and angry that the culture is of greed and they don't actually care about their customers experience, especially as they are providing a service that most customers depend on. I hope they (the uppers) get the same service they offer when they/family go for medical treatment.
Why do you feel undervalued and what would make you feel better about your compensation?
Employees should be valued on their experience and work ethic
What does the leadership team need to get better at?
Customer service and not expecting employees to lie to and cheat customers.
What do your coworkers need to improve and how could you work together better?
Coworkers need to stand together against management to be able to better serve customers.
What's going wrong and how can it be improved?
The company is so big thst they don t care about mistreated and unhappy long time customers.
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