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The health coverage and time off
What do your coworkers need to improve and how could you work together better?
Follow policy and be consistent
What does the leadership team need to get better at?
Communication with employees. The pressure at work to do everything perfect is why people quit.
What needs to change to make the company culture better?
Having to be perfect in every call is stressful. Verbatim on survey can say the rep was great but the store wasn't, the bad survey stays :-(
What's going wrong and how can it be improved?
We are held responsible for others people's actions and if I have to credit a $500 vzw/rep error it hurts my stats. I take the hit
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