SEE ALL OPEN POSITIONS HERE
Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
The journey here at Victra has been positive and better than the typical call center.
What is most positive about the culture and environment at your company?
The culture is always innovative, celebrative and inclusive.
What makes you most happy at work?
The job culture + our leader + knowing that we can be heard
What are some of the best things about your team?
My team/dept works as a unit because the work we do requires us to talk, interact and be in unison with each other constantly.
What do you like best about the leadership team?
The leadership team here at our center is diverse in both in background and skill set. The leadership do a excellent job in data, keeping a inclusive culture and making the workplace inviting. However, the communication of information relevant to reps or other dept is not always given in a concise
Why do you feel undervalued and what would make you feel better about your compensation?
Market rate for some jobs in our center is higher at neighboring competitors. Some departments that do a lot of support for the center get a lot of responsibility handed with no incentive as the workload is increased. It makes loving your job that you love to do harder when you get more work
Other Employee Reviews for Victra
×