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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
The realignment has been terrible. Executive leadership views it as "growing pains" and "necessary for growth". We view it someone that could be fired without notice. It's difficult to remain loyal to a company that shows no loyalty to us.
Why do you feel undervalued and what would make you feel better about your compensation?
I would like to have one weekend off a month.
What are some of the best things about your team?
Who they are as people. They really care about our guests, each other and myself.
What is most positive about the culture and environment at your company?
My leader is wonderful, but the executive leadership is very out of touch. Unhappy staff drives morale in the ground and sales plummet.
What does the leadership team need to get better at?
The amount of calls we are on and how we are micromanaged is very tiring. Some days we have four hours of calls. Instead of focusing on my team and coaching and training, I'm on a call telling me how to do that.
What's going wrong and how can it be improved?
The new alignment we had selling store manager lose their position. They took on the management role at a store that was farther away than they live, for the money. We are now filled with stores with newly demoted people that are making less and driving out of their way.
Other Employee Reviews for Victra
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