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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
Lots of changes with no support to implement it
Briefly describe your overall experience at your company
Being a 4 Door MGM was definitely the hardest role I have ever had. The pay was unfair compared to 2 door MGMs, but it did prepare me to lead at a higher level. Compensation just lacks there. BM comms structure is lacking terribly as well. Even at 115% above goal, my comms check was less than MGM
Briefly describe your overall experience at your company
I have been fortunate to rise through the ranks at a fairly steady pace but not because I have ever been shown how to do the job properly, it's always just been on me to figure it out. The people who take short cuts and cheat, always get the recognition.
What is most positive about the culture and environment at your company?
My best friend works here with me
What makes you most happy at work?
Getting to celebrate my sales reps successes
What's going wrong and how can it be improved?
I have 4 stores and no staff
What do you like best about the leadership team?
Dont know them to answer this
What are some of the best things about your team?
They're fun and supportive friendly
What are some of the best things about your team?
We support one another and celebrate each others success
What are some of the best things about your team?
We as a BM team collaborate and celebrate one another
What is most positive about the culture and environment at your company?
We can steer the vibe in our district wherever we want
What is most positive about the culture and environment at your company?
We as a DM team celebrate one another even when our RD does not
Why do you feel undervalued and what would make you feel better about your compensation?
I make 5k more than someone who has 2 stores and I have 4
What makes you most happy at work?
Getting to help those in my charge reach goals on their vision board, getting to promote people internally
What does the leadership team need to get better at?
Understanding the challenges in the field and actually helping us find solutions to navigate them instead of pointing to an excel sheet and telling us to do better
Why do you feel undervalued and what would make you feel better about your compensation?
they shift all compensation plans toward bigger markets which leave the smaller districts out in the cold to struggle, all incentives are based for those who already have a thriving district verses those who have to rebuild the entire thing because it was poorly managed before we got here
What do you like best about the leadership team?
My direct leader is invested in me as an individual. He knows my husband's name, my kid's names, where I want to go and is even reading a leadership book with me in order to help me grow. He listens, encourages and guides without ever making me feel small or stupid.
Why do you feel undervalued and what would make you feel better about your compensation?
They keep asking us for more contro but continually cut the contro each product we sell gives-they continually ask us to do more with less. A BM is a district level leader but they executive team treats us like 2nd class. President's Club for ex-DMs get 10 spots, BMs 5 with the same no of competitor
Other Employee Reviews for Victra
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