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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
The CEO is great, but needs to be more realistic.
What makes you most happy at work?
Being able to help customers and growing my reps. I love seeing my team succeed. The opportunities are great here compared to many other companies.
What do your coworkers need to improve and how could you work together better?
Using common sense before calling out to everyone amd creating more work. Leave drama in your own stores and leave it out of your coworkers.
What does the leadership team need to get better at?
Communication and not wasting time on meetings that do not produce an effect on the rep level. We waste more time on meetings than we do working.
What needs to change to make the company culture better?
The quality of people hired at the management level. Also setting realistic expectations. The amount of work you require an MGM to do with drive time is beyond unrealistic when stores are more than an hour apart from each other. Pay for MGM salary is 20k light and needs to be adjusted.
Why do you feel undervalued and what would make you feel better about your compensation?
The work that is expected for salried empployees and the expectations set forth in the interview process are not even close to what actually happens. MGMs are not paid for the work they do. Expecting an MGM to work 45 hours in store and then on top of it added 10-15 hours of drive time is unrealisti
Other Employee Reviews for Victra
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