Victra – The health benefits could be better and process to help with customer escalations need to be able to provide better help | Comparably

Victra – The health benefits could be better and process to help with customer escalations need to be able to provide better help

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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
820
TOTAL
RATINGS
23722

The health benefits could be better and process to help with customer escalations need to be able to provide better help

What do you like best about the leadership team?

Seems to care about my concerns

What makes you most happy at work?

Getting paid and learning something new

What do your coworkers need to improve and how could you work together better?

Need a better team atmosphere

Why do you feel undervalued and what would make you feel better about your compensation?

Higher salary compared to the amount of stores, and should have better healthcare

What is most positive about the culture and environment at your company?

I like the ability to change peoples lives through the products sold at verizon

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