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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
Way higher stress and pressure than originally advertised, but the pay is very good. Burnout is very high and people always seem scared of losing their job, regardless of if they are doing well or not. Constant change in direction of the company leads to scattered reps.
Briefly describe your overall experience at your company
I have spent nearly 3 years with Victra, and the first years were the best. This last year has been a struggle with paycuts and adjustments to how I can work (salary moved to hourly, no manager phone number, stricter guidelines on scheduling, taking away manager agency)
What do you like best about the leadership team?
Constant communication and availability when needed.
What are some of the best things about your team?
Collaborative efforts and always trying to stay on top
What's going wrong and how can it be improved?
Overstressed due to overwork, always trying to stay number 1
What does the leadership team need to get better at?
Managing work life balance, managing goal expectations, not leading through fear of losing a job
Why do you feel undervalued and what would make you feel better about your compensation?
Since becoming a manager, I have seen nothing but pay cuts and negative adjustments to the ways I can work.
What are some of the best things about your team?
My peers of other GMs and MGMs in my district are always collaborative on ideas and how to best run and affect the district.
What needs to change to make the company culture better?
Focus on customer retention through taking care of their needs, and not pushing product they do not want or need. Employees are scared to lose their jobs when goals can't be hit.
Why do you feel undervalued and what would make you feel better about your compensation?
Our state changed laws that impact my position, no longer making it salaried. Due to this, I lack tools I would normally have access to run my job effectively when clocked out. It isn't clear what time I should and should not be working. The PTO structure doesn't work with hourly manager pay.
Other Employee Reviews for Victra
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