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Victra Claimed Company
Victra was founded as a partnership by Richard and David Balot in October 1996 in Wilson, North Carolina. Victra was incorporated as ABC Phones of North Carolina, Inc. in 1999. Today, Victra is independently owned and operated in Raleigh, North Carolina, with more than 200 people in the Store Support Center. In 2020, Victra opened its Communications Center, employing hundreds of team members who handle Verizon Consumer, Business, and Customer Care calls, along with Victra store support. As a company, Victra employs more than 7,000 people and serve guests in more than 1,700 locations across 50 states. We are proud to be the largest authorized retailer of Verizon! read more
This company has provided me a ton for my family and I am totally grateful. Though I am seeking multiple other opportunities as I do not have confidence in this companies future and do not believe they know what they are doing at least it has not been expressed by C level leadership. A road map for
Posted 10 days ago
Briefly describe your overall experience at your company
At first Victra was very fun vs GoWireless, but over the years things have become less fun, less exciting and far performance only while paying less
What is most positive about the culture and environment at your company?
The one I have created with my immediate team
What do your coworkers need to improve and how could you work together better?
Take personal accountability for their performances and improvement in conjunction with my leadership and development
Why do you feel undervalued and what would make you feel better about your compensation?
Compensation has decreased 10% or more year over year over year though I have made the company more money
What does the leadership team need to get better at?
Knowing what is actually happening on the ground floor and listening to those who have been consistent over the years regardless of the environment.
What does the leadership team need to get better at?
We don't hear much from the Executive team anymore we used to but every year it's less and less. The why isn't deserved at the ground level but always appreciated.
What is most positive about the culture and environment at your company?
I can see that they are trying and making an attempt, albeit normally things are mocked by my peers as they are a joke such as contest requirements vs payouts
What's going wrong and how can it be improved?
In recent years my pay has decreased though I have made the company more money, the demand on high performers increases each pay period while the demand on under performers is non existent in fact some are celebrated
What do your coworkers need to improve and how could you work together better?
People have stopped taking pride in their daily life and job things have become more performative. A lot of people are allowed to be less than mediocre yet stay with the company and even celebrated because they look and sound good.
Why do you feel undervalued and what would make you feel better about your compensation?
My pay has decreased over the last 3 years though I have made the company more money, I would love to jump on a teams call and break that down because I can easily show you what can and should be changed.
What's going wrong and how can it be improved?
The what have you done lately culture of this industry is exhausting. I am asked to adhere to the standards of those who fail and fall in line based on ridiculous polices created for those who "cannot" yet no one asks me why I am thriving and growing in every economy since 2019
Other Employee Reviews for Victra
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