Lumen (formerly CenturyLink) – CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Lumen (formerly CenturyLink) Angeforderte Firma

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." Weiterlesen

MITARBEITER TEILNEHMER: 963

GESAMT BEWERTUNGEN: 10415

Vorsitzender: Jeffrey Storey

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CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Other Employee Reviews for Lumen (formerly CenturyLink)

Was müssen Ihre Mitarbeiter verbessern und wie könnten Sie besser zusammenarbeiten?

My colleagues are helpful & friendly. Mostly professional.

Was braucht das Führungsteam, um besser zu werden?

Not enough experience/knowledge to meet challenges

Was gefällt dir am besten am Führungsteam?

Decide on doing a few things, fund them appropriately and stick through to them.

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

fun and exciting place with new technology every day.

Was braucht das Führungsteam, um besser zu werden?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

Bewerten Sie Ihr Unternehmen

Lumen (formerly CenturyLink) – CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Other Employee Reviews for Lumen (formerly CenturyLink)

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