Lumen (formerly CenturyLink) IT Manager Employee Reviews
Briefly describe your overall experience at your company
my experience was bad due to taking blame for compuers not working
Review from IT Dept
What do you like best about the leadership team?
Creating great results Work relationships Working with great people Gaining knowledge Friends in the workplace
Review from IT Dept
They care but they are also ran by the union. So do they HAVE to care?
Review from IT Dept
What does the leadership team need to get better at?
everything needs to change there
Review from IT Dept
Understanding the work, the difficulty to do the work, the inability to multi-task different products and services with limited employees, providing training and technical support, better understanding of the systems, following-thru with promises to fix the systems, and improvements to better morale
Review from IT Dept
There is a huge disconnect from leadership that accurately depicts the bigger picture to the entire company. Training is very inconsistent
Review from IT Dept
Leadership, there is no leadership. working at CenturyLink is a struggle I cant wait to get away from.
Review from IT Dept
everything. poor decision making all around. putting customers last.
Review from IT Dept
What is the best part about your compensation package?
Insurance and Safety of Employees
Review from IT Dept
Medical/dental/vision insurance and other benefits
Review from IT Dept
Why do you feel undervalued and what would make you feel better about your compensation?
because i am underpaid for the amount of work the have you doing.
Review from IT Dept
Better benefits. At the last contract, Centurylink gave a small raise and decreased their benefit contribution. This year they decreased their benefit contribution even more so I pay more in the long run and every year their contributions get smaller.
Review from IT Dept
too little pay for the amount of work, not incentive based enough to want to work
Review from IT Dept
They pay is below industry average, I have been there 5 years and have a total of just under a $1 combined raise since starting
Review from IT Dept
good pay but ONLY because we are union
Review from IT Dept
What are some of the best things about your team?
Creative and energetic in regards to work
Review from IT Dept
we all lookout for each other and help when we can
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We are like a family
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We really do care about helping people.
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We all work really well together even though we are not in the same cities.
Review from IT Dept
What do your coworkers need to improve and how could you work together better?
Better training provided by the company.
Review from IT Dept
the communication between projects needs to be smoother
Review from IT Dept
there are no meetings, the supervisor had never been a supervisor, the outgoing manager just chose a person to fill in because he was leaving and we needed someone to run the show.
Review from IT Dept
Good set of guys to work with
Review from IT Dept
Not so many meetings every day
Review from IT Dept
What is most positive about the culture and environment at your company?
They conduct all necessary sessions ex if any high personality visits , they introduce to them, Cultural activity, Sports etc
Review from IT Dept
i currently work from home
Review from IT Dept
Everything, its an office setting yet we have lowrise cubicles that we can see. The only issue is there are no windows close to me.
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I work remote and am glad that my skills and experience are contributing on a daily basis to the success of the team.
Review from IT Dept
Work from home Is the biggest benefit.
Review from IT Dept
What needs to change to make the company culture better?
Better pay, better benefits, improved computer systems, streamlined processes, communication between managers and employees, additional training, input from employees considered by management, better working conditions, and management showing more appreciation, respect, and recognition to employees.
Review from IT Dept
the leadership is truly lacking, does not seem they care about the employees let alone their customers
Review from IT Dept
we need a manager who will hold people responsible for their wrongs and a supervisor who doesn't look the other way when people take 30 minute breaks and 1 and 30 minute lunches.
Review from IT Dept
employees hate working for this company.
Review from IT Dept
We need to work together rather than pointing fingers.
Review from IT Dept
What did you like most about the interview process?
They make us to feel comfortable before interviewing
Review from IT Dept
it was over the phone
Review from IT Dept
Fast even though there were alot of steps and there was a longer than I was used to process
Review from IT Dept
I had to take a technical test just to get past the first portion and I passed. The interviewer came from out-of-state to see me take the test. The test was semi-difficult, but it made me appreciate the job even more. The interviewer was nice and friendly.
Review from IT Dept
over the phone and simple
Review from IT Dept
What would you improve about your company's interview process?
Ask questions that are more about the blending in company culture not just filling a seat for the company
Review from IT Dept
What makes you most happy at work?
executing day to day work before TAT
Review from IT Dept
Co workers and my job duties
Review from IT Dept
Having challenges but not being overly managed.
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What's going wrong and how can it be improved?
stop taking away out break
Review from IT Dept
the leadership in the executives including the ceo is not accurately depicting the companies needs and all employees are treated lower than the low
Review from IT Dept
the team dose not take the job seriously, every call chat and email is the team acts as if its putting them out, they are not working for the customer
Review from IT Dept
Fire all of management, hire new young people who care more about a quality product and customer service than profits and share value.
Review from IT Dept
We are verbally berated constantly due to things that could be simply fixed. When a customer is expecting a tech and maybe that tech isn't going to make it, no one makes contact with the customer and then they call us to find out about their tech visit, we are left to tell them they aren't coming
Review from IT Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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