Lumen (formerly CenturyLink) Claimed Company
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more
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Everyone I work with says every year it goes more and more down hill. You are seen as an employee and not as a person with value. You are expected to do your work no matter the difficulty. If you have a problem (computer issues, trouble w/ the building - too cold/hot), then you have to fix it.
What do your coworkers need to improve and how could you work together better?
Better training provided by the company.
What needs to change to make the company culture better?
Better pay, better benefits, improved computer systems, streamlined processes, communication between managers and employees, additional training, input from employees considered by management, better working conditions, and management showing more appreciation, respect, and recognition to employees.
Why do you feel undervalued and what would make you feel better about your compensation?
Better benefits. At the last contract, Centurylink gave a small raise and decreased their benefit contribution. This year they decreased their benefit contribution even more so I pay more in the long run and every year their contributions get smaller.
What does the leadership team need to get better at?
Understanding the work, the difficulty to do the work, the inability to multi-task different products and services with limited employees, providing training and technical support, better understanding of the systems, following-thru with promises to fix the systems, and improvements to better morale
What did you like most about the interview process?
I had to take a technical test just to get past the first portion and I passed. The interviewer came from out-of-state to see me take the test. The test was semi-difficult, but it made me appreciate the job even more. The interviewer was nice and friendly.
Other Employee Reviews for Lumen (formerly CenturyLink)
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