Lumen (formerly CenturyLink) Sales Manager Employee Reviews
Briefly describe your overall experience at your company
I have had more commission taken away from me due to company install problems
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What do you like best about the leadership team?
Commanding, but really nice to coworkers
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The leadership team have a compelling vision and inspire confidence in employees through trust and solid incentives.
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They are smart and willing to take risks
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They try very hard to be transparent without causing panic or depression.
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What does the leadership team need to get better at?
Consistency and listening to the people doing the work and modify things accordingly.
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Leading and making decisions daily
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communication is huge issue with company
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Decision making in a timely fashion. Communication of executive goals to lower levels.
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Setting realistic goals and updating systems. As well as the impact a technician not showing up and not calling.
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What is the best part about your compensation package?
Uncapped commission on all of your sales for the month
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Excellent pay, above the market average. Great uncapped bonus potential. Comprehensive benefits such as 401k, health, dental, discounts, etc.
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The salary is great and fair
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Union representation means I make over 15 an hour with just 2 years in and have a scheduled raise every 6 months.
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I get paid regularly with raises yearly.
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Why do you feel undervalued and what would make you feel better about your compensation?
No appreciation for what is done or employees in general.
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The entire compensation package is regressive with huge decelerators, and paid on scale for a fantastic mid-1990's role.
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Compensation is below market for the same skills. Internal promotions are a chance to level set, but instead CenturyLink uses the opportunity to cut wages. It would be better to leave CenturyLink and come back for a promotion than stay and promote.
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Always being threatened to be fired causes immense stress when it comes to what brings in money for your family. The company should focus on making the metrics fit the calls we take.
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The quota is outrageous, in a retail sales office, all we do is get yelled at by disgruntled customers. The customer service department sux.
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What are some of the best things about your team?
Collaboration, they really care about the customer experience, intelligent and motivated to be successful...despite the poor executive leadership driving the company into the ground
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We get along really well and our office is spacious
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Knowledge share and role playing helps fine tune your sales skills.
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We all get a long well and have a good time together.
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Great personalities. Willing to work on a common goal.
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What do your coworkers need to improve and how could you work together better?
More realistic expectations means we could cooperate and compete in equal measure while having some assurance well all succeed.
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CenturyLink does not empower employees to have effective meetings and all decisions are made from the top and shared downward.
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My team is across the board, some stellar performers, some who just slide by.
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My coworkers are great and we work well together as long as corporate keeps their noses out.
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What is most positive about the culture and environment at your company?
The team-driven sales platform is really effective if you have a strong team Supervisor
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Flexible working is a massive bonus as it allows for a better work/like balance and actually enables me to do more work at a higher standard.
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The people and being aware of the expectations. There's a path to follow for issues that come up.
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What needs to change to make the company culture better?
Treat employees with respect and not like children
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Make people feel like they matter more than numbers....it may not be true, but you do not have to make us feel like we are disposable.
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Consistency in expectations would lead to a more positive environment.
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No respect for employees or their knowledge and experience.
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Update the culture to the standards of the iT businesses
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What did you like most about the interview process?
Getting a full tour of the multiple floors of the office building
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I liked meeting face to face and in a follow up meeting experiencing life in the field.
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Very easy, great communication and very open to questions.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Lumen (formerly CenturyLink) yet.
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What makes you most happy at work?
The calls I get the feeling I actually helped someone
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It's a dynamic organization which has successfully evolved from a telecommunications company to a technology solutions provider with some of the leading next generation tech with the expertise to match.
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What's going wrong and how can it be improved?
To many system issues and to high pressure
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Processes are slow and company is slow to fix issues. Provisioning and Product are the worst I have seen....it's like Level3 took over CenturyLink and does not know how a Telco operates.
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Reasonable and consistent goals would help
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Too many layers. Decisions can’t be made and no one making decisions is progressive in their thoughts.
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40 years and I'm ready to retire. Lat the youngsters take over and run with it.
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What do you like best about your company?
There aren't any Outlook reviews of Lumen (formerly CenturyLink) yet.
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What would you most like to see improved at your company?
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