Lumen (formerly CenturyLink) – Bring you customer service centers back on-shore. They are staffed with non-native speakers. Those of us with hearing difficulties can not understand them - and they do not understand us. If nothing else, put in place a mechanism where a call can be elevated to someone in the United States.

Lumen (formerly CenturyLink) Angeforderte Firma

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." Weiterlesen

MITARBEITER TEILNEHMER: 963

GESAMT BEWERTUNGEN: 10415

Vorsitzender: Jeffrey Storey

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Bring you customer service centers back on-shore. They are staffed with non-native speakers. Those of us with hearing difficulties can not understand them - and they do not understand us. If nothing else, put in place a mechanism where a call can be elevated to someone in the United States.

Other Employee Reviews for Lumen (formerly CenturyLink)

Was müssen Ihre Mitarbeiter verbessern und wie könnten Sie besser zusammenarbeiten?

My colleagues are helpful & friendly. Mostly professional.

Was braucht das Führungsteam, um besser zu werden?

Not enough experience/knowledge to meet challenges

Was gefällt dir am besten am Führungsteam?

Decide on doing a few things, fund them appropriately and stick through to them.

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

fun and exciting place with new technology every day.

Was braucht das Führungsteam, um besser zu werden?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

Bewerten Sie Ihr Unternehmen

Bring you customer service centers back on-shore. They are staffed with non-native speakers. Those of us with hearing difficulties can not understand them - and they do not understand us. If nothing else, put in place a mechanism where a call can be elevated to someone in the United States.

Other Employee Reviews for Lumen (formerly CenturyLink)

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