Lumen (formerly CenturyLink) – Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Lumen (formerly CenturyLink) Angeforderte Firma

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." Weiterlesen

MITARBEITER TEILNEHMER: 963

GESAMT BEWERTUNGEN: 10415

Vorsitzender: Jeffrey Storey

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Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Other Employee Reviews for Lumen (formerly CenturyLink)

Was müssen Ihre Mitarbeiter verbessern und wie könnten Sie besser zusammenarbeiten?

My colleagues are helpful & friendly. Mostly professional.

Was braucht das Führungsteam, um besser zu werden?

Not enough experience/knowledge to meet challenges

Was gefällt dir am besten am Führungsteam?

Decide on doing a few things, fund them appropriately and stick through to them.

Beschreiben Sie kurz Ihre Gesamterfahrung in Ihrem Unternehmen

fun and exciting place with new technology every day.

Was braucht das Führungsteam, um besser zu werden?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

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Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Other Employee Reviews for Lumen (formerly CenturyLink)

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