
They say what they mean and mean what they say.
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Being a SME in many areas, I support a lot people. I think sometimes that gets overlooked.
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COMMUNICATION BETWEEN DEPARTMENTS WHEN THINGS BREAK THAT ARE CLIENT FACING. Now that we have Chat, it makes it harder. Emails would be better. Responses on tickets to be more appropriate. Instead of asking questions and referencing old tickets, just provide the answer.
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