Verisys Corporation CS Rep Employee Reviews

Initially work here was great, as we had a manageable workload and enough people working in our department to handle it. For the past year through several rounds of layoffs and ill-advised cross training with no incentive or compensation, work has become unbearable and unsustainable.

Review from Customer Support Dept

Verisys has been challenging and rewarding. a great place with great co-workers.

Review from Customer Support Dept

Overall, bad. They laid me off in the middle of the pandemic, then brought me back for worse compensation and we continue to short staff our development teams so that they can only ever respond to emergencies.

Review from Customer Support Dept

it's a great place to work

Review from Customer Support Dept

This is a fast paced, challenging environment. It is never boring, there is always more to learn and it demands the best of you every day. The people are friendly, supportive, and love to have fun. It's a great place to come to everyday.

Review from Customer Support Dept

They are transparent about the direction and state of the company. They treat everyone as an important part of the whole.

Review from Customer Support Dept

I feel respected and like I am treated as an induvial.

Review from Customer Support Dept

Good leaders , trying to listen

Review from Customer Support Dept

The leadership team cares about the whole individual and is always willing to be supportive in career and well as personal lives. They are approachable and fun.

Review from Customer Support Dept

There relay is nothing outstanding, just do their jobs.

Review from Customer Support Dept

Understanding pain points of employees, communication, follow-through, planning, consistency, responsibility, reliability, etc.

Review from Customer Support Dept

Listening to "front-line" employees about what they observe and be willing to INVEST time and money into finding solutions to problems instead of creating new products that encounter the same problems, which overall, costs more in both time and money in the end

Review from Customer Support Dept

Investing in figuring out root causes instead of giving the excuse that it costs too much to put "developer resources" into looking at problems because we'll have a new product later. If we don't learn from the current mistakes, we'll make them again on the new product/service.

Review from Customer Support Dept

Having the different departments coordinate so that we can determine how products do not work the way they are intended before selling certain aspects to customers. This is why we have lost several customers this year. Basically, do a proof of concept before commiting limited resources.

Review from Customer Support Dept

Giving positive feedback other than always negative feedback. Being fair across the board and stop favoritism.

Review from Customer Support Dept

The health insurance is competitive. The PTO and paid holidays are good as well.

Review from Customer Support Dept

Difficult to say- on the whole the benefits are good. If I had to choose one piece I'd say the health insurance.

Review from Customer Support Dept

nothing come to mind. done

Review from Customer Support Dept

I think the benefits are great

Review from Customer Support Dept

It is better than most companies.

Review from Customer Support Dept

We do not make a living wage, and our department is not staffed well enough to handle the volume of work that is increasing steadily along with growing metrics and increasing process steps. We are constantly told that we are working toward a solution with no results to be seen after a year.

Review from Customer Support Dept

I was laid off and rehired with less PTO than before and with lower inflation-adjusted salary. All because the executive leadership of the company made a mistake in 2020; not me, which they made clear in writing. I would feel better about compensation if I was paid at least what I received before.

Review from Customer Support Dept

I'm being paid less than I was before executive leadership failed and laid off 1/4 of the company in 2020.

Review from Customer Support Dept

pay raise to equal inflation rate

Review from Customer Support Dept

Compensation: The 401k provider is inflexible with a small amount of investment options that have high expense ratios. Personal Value: I am used to train other people on their jobs, and generally do anything that nobody can figure out how to do. I am not doing my job alone, I'm doing several.

Review from Customer Support Dept

Everyone is friendly and cares about everyone else. The team is always trying to help and support each other.

Review from Customer Support Dept

I enjoy how laid back the team is, and having everyone be diverse and nice is very enjoyable.

Review from Customer Support Dept

We are able to use our differences to come to the best solutions.

Review from Customer Support Dept

We are always to there to support each other in anyway we can from collaboration on team projects to personal lives. We like each other and we have fun together which makes work more enjoyable.

Review from Customer Support Dept

I enjoy working together with my team. They are so patient in teaching new hires the job

Review from Customer Support Dept

The majority of coworkers also feel burnt out and spread thin, so any interaction in the department feels exhausting and like extra work. Morale is in the negative and collaborating or communicating would feel a lot better if work conditions improved.

Review from Customer Support Dept

The tech team has no actual quality control by qualified software developers and has so much to clean up, they are never of any actual use to the rest of us. It takes months to solve simple problems such as creating error handlers where they failed to account for errors before.

Review from Customer Support Dept

responding to messages and learning new processes rather than depending on others to do tasks in perpetuity.

Review from Customer Support Dept

Nothing comes to mind. Done

Review from Customer Support Dept

we work fine together, no issues

Review from Customer Support Dept

The work environment is very inclusive feeling and among coworkers, there is a casual demeanor that is nice to work with.

Review from Customer Support Dept

Inclusivity. It's important to me that people feel appreciated and accepted for who they are. Verisys is very good at this.

Review from Customer Support Dept

Verisys truly celebrates a diverse staff.

Review from Customer Support Dept

all of us are all equal

Review from Customer Support Dept

We pride ourselves on how great the culture is and take responsibility to support that. It's easy to say to say that company culture is fun, inclusive, and supportive of the whole individual but it takes commitment from the teams to make it happen.

Review from Customer Support Dept

Less being passed between people during the interview process, and less phone calls/meetings that contain the same information that you have to give to several different people.

Review from Customer Support Dept

I like to help solve problems and make processes better so that everyone can have a better experience each day. Connecting with team members.

Review from Customer Support Dept

the atmosphere is positive in nature

Review from Customer Support Dept

The interactions with the individuals I work with and knowing that we are all working to keep people safe in the world of healthcare.

Review from Customer Support Dept

Nothing comes to mind. Done

Review from Customer Support Dept

I love the positive atmosphere.

Review from Customer Support Dept

Low wages, abysmal staffing & coverage, insufficient training, unreliable leadership, poor communication, inconsistent work processes and workload, etc. The work we do feels redundant and inconsistent. Volume of work is consistently increasing with no adjustments made for efficiency or staffing.

Review from Customer Support Dept

Already described. This survey is becoming redundant

Review from Customer Support Dept

We're not solving root causes of technical problems within our supposed flagship product and expecting a new product to save us somehow.

Review from Customer Support Dept

I need access to development resources so that I can properly set up accounts for success. Instead, I have to come up with manual solutions to most tasks that are not sustainable. Improvement: We don't work in a space with standard rules, so direct our development to create flexible, modular systems

Review from Customer Support Dept

There is favoritism. Certain managers do not have good people skills. These managers do not care to listen to your questions and for the most part tell you a lie back. It's hard to work for someone like that. People do not like to deal with this manager as they do not listen to what you have to say.

Review from Customer Support Dept