Lumen (formerly CenturyLink) – Lumen outsources overseas and tries automation with artificial intelligence that just doesn't work. Support is the worst in the industry. | Comparably

Lumen (formerly CenturyLink) – Lumen outsources overseas and tries automation with artificial intelligence that just doesn't work. Support is the worst in the industry.

Lumen (formerly CenturyLink) Compagnie réclamée
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." Lire la suite
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Lumen outsources overseas and tries automation with artificial intelligence that just doesn't work. Support is the worst in the industry.

Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?

Better healthcare, with lower premiums.

Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?

Training for new and upcoming technology. Communication between one another.

Que faut-il changer pour améliorer la culture de l’entreprise?

A management team that works together instead of undercutting one another.

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

There is no leadership. Remaining management is just holding on until they can find another job elsewhere.

Qu’avez-vous le plus aimé du procédé d’entretien?

When I interviewed years ago it was a professional process. Now they just drag inexperienced personnel off the street.

Other Employee Reviews for Lumen (formerly CenturyLink)

Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
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