Lumen (formerly CenturyLink) – Customer Service. Any time I've needed to troubleshoot an issue, I dread the interaction. Constantly have to re-enter information that's already been provided, approach does not seem to be customer focused, solutions are commonly not achieved.

Lumen (formerly CenturyLink) Compagnie réclamée

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." Lire la suite

EMPLOYÉ PARTICIPANTS: 963

TOTAL NOTATIONS: 10415

PDG: Jeffrey Storey

HR or Marketing? Claim Your Free Employer Account

Customer Service. Any time I've needed to troubleshoot an issue, I dread the interaction. Constantly have to re-enter information that's already been provided, approach does not seem to be customer focused, solutions are commonly not achieved.

Other Employee Reviews for Lumen (formerly CenturyLink)

Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?

My colleagues are helpful & friendly. Mostly professional.

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

Not enough experience/knowledge to meet challenges

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

Decide on doing a few things, fund them appropriately and stick through to them.

Décrivez brièvement votre expérience globale dans votre entreprise.

fun and exciting place with new technology every day.

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

Évaluez votre entreprise

Lumen (formerly CenturyLink) – Customer Service. Any time I've needed to troubleshoot an issue, I dread the interaction. Constantly have to re-enter information that's already been provided, approach does not seem to be customer focused, solutions are commonly not achieved.

Customer Service. Any time I've needed to troubleshoot an issue, I dread the interaction. Constantly have to re-enter information that's already been provided, approach does not seem to be customer focused, solutions are commonly not achieved.

Other Employee Reviews for Lumen (formerly CenturyLink)

Read Reviews by Category

Browse Reviews by Dept.

Browse Reviews by Job Titles

Browse All Companies