Lumen (formerly CenturyLink) – Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Lumen (formerly CenturyLink) Compagnie réclamée

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." Lire la suite

EMPLOYÉ PARTICIPANTS: 963

TOTAL NOTATIONS: 10415

PDG: Jeffrey Storey

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Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Other Employee Reviews for Lumen (formerly CenturyLink)

Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?

My colleagues are helpful & friendly. Mostly professional.

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

Not enough experience/knowledge to meet challenges

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

Decide on doing a few things, fund them appropriately and stick through to them.

Décrivez brièvement votre expérience globale dans votre entreprise.

fun and exciting place with new technology every day.

De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

Évaluez votre entreprise

Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Other Employee Reviews for Lumen (formerly CenturyLink)

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