
Our team and our team leaders
Team work, knowledge sharing, comradery
Understand what the customers are saying and listening to the feedback provided from Account managers from customers
Most teams work in silos, some other teams are very unresponsive, which makes it difficult to support our customers accordingly
Internally silo's makes it very difficult to achieve success at times, Customer Care in SHS is extremely difficult to work with and the back and forth for customer creates frustration
Understanding our clients need by engaging in conversations with the front line teams, understanding the customer priorities and needs. Listening and understanding the team members need and acting on their commitments to "address" issues.
Cost of living has been rising over the past 3 years, yet our merit increases have been a fraction of this. We continue to receive more work, but our compensation remains the same, and actually less with inflation.