Lumen (formerly CenturyLink) – CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Lumen (formerly CenturyLink) società ha sostenuto

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." leggi di più

DIPENDENTE PARTECIPANTI: 963

Nominale Complessiva: 10415

Amministratore delegato: Jeffrey Storey

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CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Other Employee Reviews for Lumen (formerly CenturyLink)

Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?

My colleagues are helpful & friendly. Mostly professional.

Che cosa deve fare il gruppo dirigente per migliorare?

Not enough experience/knowledge to meet challenges

Cosa ti piace di più del team di leadership?

Decide on doing a few things, fund them appropriately and stick through to them.

Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda

fun and exciting place with new technology every day.

Che cosa deve fare il gruppo dirigente per migliorare?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

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Lumen (formerly CenturyLink) – CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Other Employee Reviews for Lumen (formerly CenturyLink)

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