Lumen (formerly CenturyLink) – Bring you customer service centers back on-shore. They are staffed with non-native speakers. Those of us with hearing difficulties can not understand them - and they do not understand us. If nothing else, put in place a mechanism where a call can be elevated to someone in the United States.

Lumen (formerly CenturyLink) società ha sostenuto

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." leggi di più

DIPENDENTE PARTECIPANTI: 963

Nominale Complessiva: 10415

Amministratore delegato: Jeffrey Storey

HR or Marketing? Claim Your Free Employer Account

Bring you customer service centers back on-shore. They are staffed with non-native speakers. Those of us with hearing difficulties can not understand them - and they do not understand us. If nothing else, put in place a mechanism where a call can be elevated to someone in the United States.

Other Employee Reviews for Lumen (formerly CenturyLink)

Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?

My colleagues are helpful & friendly. Mostly professional.

Che cosa deve fare il gruppo dirigente per migliorare?

Not enough experience/knowledge to meet challenges

Cosa ti piace di più del team di leadership?

Decide on doing a few things, fund them appropriately and stick through to them.

Descrivere brevemente la vostra esperienza complessiva presso la vostra azienda

fun and exciting place with new technology every day.

Che cosa deve fare il gruppo dirigente per migliorare?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

Rate your company

Bring you customer service centers back on-shore. They are staffed with non-native speakers. Those of us with hearing difficulties can not understand them - and they do not understand us. If nothing else, put in place a mechanism where a call can be elevated to someone in the United States.

Other Employee Reviews for Lumen (formerly CenturyLink)

Read Reviews by Category

Browse Reviews by Dept.

Browse Reviews by Job Titles

Browse All Companies