Lumen (formerly CenturyLink) società ha sostenuto
"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." leggi di più
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Better than is currently offered.
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
Quality of newer employees is deplorable. The company does not pay well enough to maintain a quality workforce.
Che cosa deve fare il gruppo dirigente per migliorare?
1st level management in my group is Great. Above that level only cares about the sustainability of their personal gain. No care of customer experience, nor quality of work environment.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Management needs to pay attention to what the front line agents' interaction with the customers looks like. Software systems are horrific. Dependability of systems is terrible. Company needs to invest in staff, and resources used in customer interface.
Che cosa sta andando male e come può essere migliorato?
Customers are not receiving services promised. Or are having additional orders placed. Agents are NOT trained sufficiently to do the job well. Customer experience suffers. Long-time employees suffer, and feel trapped in a losing cause. When will the ship sink?
Other Employee Reviews for Lumen (formerly CenturyLink)
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