Lumen (formerly CenturyLink) – CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Lumen (formerly CenturyLink) Empresa reivindicada

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." consulte Mais informação

FUNCIONÁRIO PARTICIPANTES: 963

TOTAL CLASSIFICAÇÕES: 10415

CEO: Jeffrey Storey

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CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Other Employee Reviews for Lumen (formerly CenturyLink)

No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?

My colleagues are helpful & friendly. Mostly professional.

No que a equipe de líderes deveria melhor?

Not enough experience/knowledge to meet challenges

O que você mais gosta nos lideres?

Decide on doing a few things, fund them appropriately and stick through to them.

Brevemente descreva a sua experiência na companhia.

fun and exciting place with new technology every day.

No que a equipe de líderes deveria melhor?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

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Lumen (formerly CenturyLink) – CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

CenturyLink (LUMEN) needs to seriously re-evaluate its customer service model. Today we spent over three hours on the phone (disconnected twice), spoke to 13 different customer service representatives, and still, we did not get our problem resolved. Pathetic!

Other Employee Reviews for Lumen (formerly CenturyLink)

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