Lumen (formerly CenturyLink) – Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Lumen (formerly CenturyLink) Empresa reivindicada

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." consulte Mais informação

FUNCIONÁRIO PARTICIPANTES: 963

TOTAL CLASSIFICAÇÕES: 10415

CEO: Jeffrey Storey

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Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Other Employee Reviews for Lumen (formerly CenturyLink)

No que os seus colegas poderiam melhorar e o que faria vocês trabalharem mais unidos?

My colleagues are helpful & friendly. Mostly professional.

No que a equipe de líderes deveria melhor?

Not enough experience/knowledge to meet challenges

O que você mais gosta nos lideres?

Decide on doing a few things, fund them appropriately and stick through to them.

Brevemente descreva a sua experiência na companhia.

fun and exciting place with new technology every day.

No que a equipe de líderes deveria melhor?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

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Customer service - on hold >15minutes every time Product description, obligation to service product inconsistent Service Pricing increased every month, while executive salaries increased commensurately Pros- most customer service reps were courteous and knowledgeable (when I finally connected)

Other Employee Reviews for Lumen (formerly CenturyLink)

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