Overall, the experience has been positive. Certainly, I've had better benefits in past roles and expect better compensation, but my manager and coworkers have been supportive. Guidance on career progression and flexibility in work (e.g., special projects to support a greater number of customers.)

The focus on metrics and clear communication around goals.

The emphasis on metrics has brought a much needed focus to the company. Success must be measured.

There are some really smart analysts that I can learn a lot from. There always is somebody willing to help.

When I have extra time to dive deeper into cybercriminal activity, discover potential relevant findings, and escalate those to our customers.

The company trusts us to get the work done on behalf of clients. When things get hectic, my coworkers are available to help each other out.

We are all engaged in the same work and understand that we need to help each other. I've learned a lot from several coworkers and look up to several.

When I get to work on an interesting investigation into a threat actor and incident, especially if the work that is done benefits the wider company and customer base.

I cannot speak for the larger company, but my team understands that we have a job to do in protecting our customers, and we help each other achieve that goal.

My daily work for my customer is used by other analysts for about three other customers, often making up over half of the daily findings their customers receive. I'm not opposed this and welcome other customers receiving these findings, but this is not reflected in my compensation.

I sincerely care about the work we do and strive to do the best I can for our customers, with my daily findings contributing to multiple other client deliveries. I want to grow professionally, but have been stuck. Relative to my location and job title, I am paid 25 percent less than similar jobs