Lumen (formerly CenturyLink) – When your company makes a mistake, the customer shouldn't have to continuously contact you in order to get the issues corrected. If you've overcharged a customer because of your company's mistake, it shouldn't take a long, drawn out "review" to refund their money!!!

Lumen (formerly CenturyLink) Claimed Company

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more

EMPLOYEE PARTICIPANTS: 964

TOTAL RATINGS: 10418

CEO: Jeffrey Storey

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When your company makes a mistake, the customer shouldn't have to continuously contact you in order to get the issues corrected. If you've overcharged a customer because of your company's mistake, it shouldn't take a long, drawn out "review" to refund their money!!!

Other Employee Reviews for Lumen (formerly CenturyLink)

What do your coworkers need to improve and how could you work together better?

My colleagues are helpful & friendly. Mostly professional.

What does the leadership team need to get better at?

Not enough experience/knowledge to meet challenges

What do you like best about the leadership team?

Decide on doing a few things, fund them appropriately and stick through to them.

Briefly describe your overall experience at your company

fun and exciting place with new technology every day.

What does the leadership team need to get better at?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

Rate your company

Lumen (formerly CenturyLink) – When your company makes a mistake, the customer shouldn't have to continuously contact you in order to get the issues corrected. If you've overcharged a customer because of your company's mistake, it shouldn't take a long, drawn out "review" to refund their money!!!

When your company makes a mistake, the customer shouldn't have to continuously contact you in order to get the issues corrected. If you've overcharged a customer because of your company's mistake, it shouldn't take a long, drawn out "review" to refund their money!!!

Other Employee Reviews for Lumen (formerly CenturyLink)

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