Lumen (formerly CenturyLink) – Attempted to reduce level of service, drop phone but keep internet. Company canceled entire acct in error. Turned off instantly. Would take a week to turn back on. Plus they wanted to charge $25 installation fee to fix their error adding insult to injury. They refused to transfer me to a supervisor.

Lumen (formerly CenturyLink) Claimed Company

"CenturyLink is a telecommunications firm that provides broadband, voice, wireless, cloud IaaS and managed services for consumers and businesses." read more

EMPLOYEE PARTICIPANTS: 963

TOTAL RATINGS: 10415

CEO: Jeffrey Storey

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Attempted to reduce level of service, drop phone but keep internet. Company canceled entire acct in error. Turned off instantly. Would take a week to turn back on. Plus they wanted to charge $25 installation fee to fix their error adding insult to injury. They refused to transfer me to a supervisor.

Other Employee Reviews for Lumen (formerly CenturyLink)

What do your coworkers need to improve and how could you work together better?

My colleagues are helpful & friendly. Mostly professional.

What does the leadership team need to get better at?

Not enough experience/knowledge to meet challenges

What do you like best about the leadership team?

Decide on doing a few things, fund them appropriately and stick through to them.

Briefly describe your overall experience at your company

fun and exciting place with new technology every day.

What does the leadership team need to get better at?

connect with the feet on the street front line customer facing employees and not middle management who paint a misleading picture.

Rate your company

Attempted to reduce level of service, drop phone but keep internet. Company canceled entire acct in error. Turned off instantly. Would take a week to turn back on. Plus they wanted to charge $25 installation fee to fix their error adding insult to injury. They refused to transfer me to a supervisor.

Other Employee Reviews for Lumen (formerly CenturyLink)

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