Vertafore Claimed Company
Vertafore is a leading technology company, dedicated to building software to modernize the insurance industry. Our purpose is to simplify and automate the insurance life cycle so that our customers can focus on what matters most. Our vision is insurance distribution that’s simpler, smarter, and more human. read more
Too much work, too much turnover (mostly SR people) and no clearly defined roles and expectations. Customers are sold things that are not real and then whoever the SR person on the team is has to deliver messages, whether it's their responsibility or not. Can't get new people trained fast enough.
What is the best part about your compensation package?
Flex PTO and PHP insurance.
What does the leadership team need to get better at?
Setting clear roles/boundaries/expectations for the team. Managing team workload/work life balance. A formal training program is urgently needed.
What does the leadership team need to get better at?
Clear and realistic process and procedures that work at all sites. Not just enforce what works for the Denver site.
What's going wrong and how can it be improved?
Too much turnover. Too much work. Undefined roles. No training whatsoever. Have to be billable, but then I get assigned non billable work. Then am criticized for not being billable.
What's going wrong and how can it be improved?
Too much work and not enough experienced people to do it, unrealistic expectations for every project and confusion or disagreement between Sales and Professional Services about how projects should be run and timing around delivery.
Why do you feel undervalued and what would make you feel better about your compensation?
New hires are now coming in making as much as 10+ year employees. Senior level people have been leaving for years now and haven't been replaced. That puts a lot of burden on the SR people that have stayed. Nobody knows anything anymore.
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