Vertafore CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
The executive team needs to consider cost of living raises for all locations and not just Denver.
Review from Customer Support Dept
We have built a great culture through hiring smart and exceptional people
Review from Customer Support Dept
I love working for Vertafore. I hope to work here until I retire
Review from Customer Support Dept
What do you like best about the leadership team?
I enjoy working with my immediate leadership team.
Review from Customer Support Dept
I like our Partnership, Collaboration, Communication best
Review from Customer Support Dept
The door is always open to talk to them whenever I need. And they have supported me during times of family crisis. I really appreciated their support.
Review from Customer Support Dept
How much they care about the employees
Review from Customer Support Dept
Engagement with the team and the company.
Review from Customer Support Dept
What does the leadership team need to get better at?
Pay - the Pulaski Support team has not had a cost of living raise in at least 15 years
Review from Customer Support Dept
Stop catering to a select few customers.
Review from Customer Support Dept
Providing positive feedback, and positive reinforcement to team members.
Review from Customer Support Dept
While we are trying to be attractive to "millennials", it is important to recognize that excellent customer service and cutting edge product development are key to Vertafore's success. I am not sure that there is 100% commitment to these.
Review from Customer Support Dept
What is the best part about your compensation package?
Flexible time off and the realization that to take care of the company employees need to take care of themselves.
Review from Customer Support Dept
Company contributions towards medical and 401K are fantastic. We have an exceptional time-off program that allows for work/life balance to happen.
Review from Customer Support Dept
Just very competitive. Some things have been taken away over the years but I understand why.
Review from Customer Support Dept
Medical, Short Term Disability, Parental time, Flex PTO
Review from Customer Support Dept
The pay & insurance plans
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
trend analysis for compensation in this area are better, regardless of company.
Review from Customer Support Dept
When I started working for Vertafore over ten years ago, I started out at $15/hour. We are still starting employees at my location at the same rate. Pay scale needs to be reviewed!
Review from Customer Support Dept
We are tired of hearing that our executive team has done a cost analysis and we are paid fairly. We need a raise.
Review from Customer Support Dept
My direct manager makes me feel valued.
Review from Customer Support Dept
I know I am not paid fairly compared to others that perform the same functions on my team.
Review from Customer Support Dept
What are some of the best things about your team?
Team players, always there to help each other
Review from Customer Support Dept
We work well together and genuinely care about each other.
Review from Customer Support Dept
We care about each other.
Review from Customer Support Dept
Great partnership and collaboration with my team members. I know I can trust and rely on them to do what they say they are going to do.
Review from Customer Support Dept
We know how to work hard and how to have fun. They are flexible to move with business changes.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I would like to witness a higher level of urgency for particular customer issues like software defects to improve the customer experience. I would also like to have software updates include more features/benefits that promote processing efficiency.
Review from Customer Support Dept
Communication is an issue. We don't communicate with each other enough which hurts the customers in the end
Review from Customer Support Dept
I love most of my teammates. I really think that we work together, in the best interest of the customer, to get cases resolved in the quickest way possible. If someone is sick or out of the office, we are all willing to take cases and help out.
Review from Customer Support Dept
Language. Professionalism. Knowledge. Some of my coworkers are not "fit" for their roles.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Our team cares about each other.
Review from Customer Support Dept
it's a family and we care about each other as people
Review from Customer Support Dept
Work/life balance. We have an expectation that is shared within the office that everyone has bought into.
Review from Customer Support Dept
We work hard, play hard and genuinely care about each other. Management is willing to work with you in times of family emergency and for just everyday things.
Review from Customer Support Dept
Put people first and within that framework our customers.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Vertafore yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of Vertafore yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Vertafore yet.
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What makes you most happy at work?
Work/life balance and the environment
Review from Customer Support Dept
seeing my coworkers excel at their job
Review from Customer Support Dept
The people I work with.
Review from Customer Support Dept
Partnering with peers, team, and working to retain our customer base while attracting new customers
Review from Customer Support Dept
Helping my people help their clients.
Review from Customer Support Dept
What's going wrong and how can it be improved?
No one is sure of the direction of the company at this point. We all fear for our jobs and a lot of people are jumping ship. Management says one thing and then does another. Nothing is consistent. Not like it use to be. And is seems we are only hiring people to fill empty seats now a days.
Review from Customer Support Dept
1. Vertafore's AMS products #2 in the industry. There needs to be a commitment to developing the BEST AMS and committing resources to achieve that goal. Applied is kicking our butts. 2. Our Customer Service has a terrible reputation in the industry. A commitment to becoming #1 needs to be made.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Vertafore yet.
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What would you most like to see improved at your company?
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