100
NPS
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Citizens & Northern Bank
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About Citizens & Northern Bank's Brand
Welcome to C&N. Your community friend for world class financial services. We know earning money can be hard, but we don’t think trusting who protects it should be. Trust is priceless. But just like your money, it has to be earned. And no bank takes that more seriously than C&N. Whether you enter through our doors or our technology, you will meet excellence. From our complete financial services to our deep experience to our honestly caring people, we are personally invested in you no matter how much you are financially invested in us. After all, your goals are our goals. Your success is our success. So why not make the journey together as easy as it can be? Yes, the world can be a little cold these days. Especially where your money is concerned. But we assure you there’s a place in your community where it’s always warm. As we like to say at C&N, life is easier when we’re in this together. Among its major competitors, Citizens & Northern Bank is ranked in 1st place for NPS while Td Bank is 2nd, and Wells Fargo is 3rd.
Citizens & Northern Bank Ranking
- #1 / 4 of its competitors
Citizens & Northern Bank NPS
Citizens & Northern Bank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Citizens & Northern Bank's customers would recommend using the product based on a scale of -100 to 100.
Citizens & Northern Bank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Citizens & Northern Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2026 100 | Sep 2026 | 100 |
How Other Brands Compare
Citizens & Northern Bank is ranked first for NPS among its competitors. Wells Fargo and PNC come in second and third, with Bank of America coming in at #4.
Citizens & Northern Bank |  Wells Fargo |  Bank of America |  PNC | |
| Global Ranking | #- | #139 | #152 | #693 |
| NPS | 100 | 7 | 1 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $156.41B | $298.80B | $74.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Citizens & Northern Bank NPS vs. Competitors
Compared to its competitors, Citizens & Northern Bank's NPS is rated right above Td Bank.
| COMPANY | NPS Score | |
|---|---|---|
| Citizens & Northern Bank | 100 |
 | Td Bank | 15 |
| Wells Fargo | 7 |
| PNC | 2 |
| Bank of America | 1 |
 | Santander Bank | -12 |
 | First Citizens Bank | -13 |
 | Community Bank System | -13 |
 | Citizens Bank | -15 |
 | Fulton Bank | -21 |
 | Northwest Bank | -22 |
 | KeyBank | -26 |
 | M&T Bank | -31 |
 | Truist | -36 |
 | First Commonwealth Bank | -50 |
Citizens & Northern Bank as an Employer
4.7/5
Citizens & Northern Bank has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Citizens & Northern Bank
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Citizens & Northern Bank scored a 100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Citizens & Northern Bank would recommend the brand to a friend. ENPS measures how likely Citizens & Northern Bank employees would recommend working at Citizens & Northern Bank to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
