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NPS
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Creatio
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About Creatio's Brand
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales, and Service), industry workflows for 20 verticals and marketplace add-ons. Among its major competitors, Creatio is ranked in 15th place for NPS while ClickUp is 1st, and Freshworks is 2nd.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
Creatio Ranking
- #4 / 4 of its competitors
Creatio NPS
Creatio's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Creatio's customers would recommend using the product based on a scale of -100 to 100.
Creatio Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Creatio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
May 2024 33 | May 2024 | 33 |
Aug 2024 0 | Aug 2024 | 0 |
Mar 2025 0 | Mar 2025 | 0 |
How Other Brands Compare
Creatio is ranked #4 for NPS among its competitors. HubSpot and SAP come in first and second, with Oracle coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Creatio NPS vs. Competitors
Compared to its competitors, Creatio's NPS is rated right above RedTail Solutions, and is preceded by SugarCRM.
| COMPANY | NPS Score | |
|---|---|---|
 | ClickUp | 61 |
 | Freshworks | 53 |
 | monday.com | 49 |
 | Pipedrive | 48 |
 | OutSystems | 43 |
 | Mendix | 43 |
 | Zoho | 41 |
 | Appian | 41 |
 | Salesforce | 36 |
 | HubSpot | 35 |
 | SAP | 34 |
 | Pegasystems | 20 |
 | Oracle | 11 |
 | SugarCRM | 0 |
| Creatio | 0 |
 | RedTail Solutions | N/A |
Creatio Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Creatio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Creatio Customer Loyalty vs. Competitors
Compared to its competitors, Creatio's Customer Loyalty score is rated right above Appian, and is preceded by Pegasystems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OutSystems | 89% |
| Mendix | 86% |
| Pipedrive | 84% |
| SugarCRM | 84% |
| monday.com | 83% |
| Zoho | 80% |
| SAP | 80% |
| Freshworks | 79% |
| HubSpot | 79% |
| Pegasystems | 79% |
| Creatio | 76% |
| Appian | 75% |
| Salesforce | 75% |
| ClickUp | 72% |
| Oracle | 72% |
| RedTail Solutions | N/A |
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Creatio Product Quality
4/5
Creatio has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Creatio Product Information
Creatio’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.creatio.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Creatio Product Quality vs. Competitors
Compared to its competitors, Creatio's Product Quality score is rated right above Appian, and is preceded by Salesforce.
| COMPANY | Product Quality Score | |
|---|---|---|
| ClickUp | 4.4/5 |
| OutSystems | 4.3/5 |
| Freshworks | 4.3/5 |
| monday.com | 4.3/5 |
| Zoho | 4.2/5 |
| Pipedrive | 4.2/5 |
| HubSpot | 4.2/5 |
| SAP | 4.1/5 |
| Mendix | 4/5 |
| Salesforce | 4/5 |
| Creatio | 4/5 |
| Appian | 3.9/5 |
| Pegasystems | 3.9/5 |
| SugarCRM | 3.8/5 |
| Oracle | 3.7/5 |
| RedTail Solutions | N/A |
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Creatio Pricing
Creatio ROI & Value For Money
3.7/5
Creatio has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Creatio Pricing vs. Competitors
Compared to its competitors, Creatio's ROI score is rated right above Oracle, and is preceded by Appian.
| COMPANY | Pricing Score | |
|---|---|---|
| ClickUp | 4.5/5 |
| Freshworks | 4.4/5 |
| Zoho | 4.3/5 |
| Pipedrive | 4.2/5 |
| monday.com | 4.1/5 |
| Mendix | 4.1/5 |
| Salesforce | 4/5 |
| HubSpot | 4/5 |
| OutSystems | 4/5 |
| SAP | 3.9/5 |
| SugarCRM | 3.9/5 |
| Pegasystems | 3.8/5 |
| Appian | 3.8/5 |
| Creatio | 3.7/5 |
| Oracle | 3.7/5 |
| RedTail Solutions | N/A |
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Creatio Customer Satisfaction (CSAT)
Creatio Customer Satisfaction (CSAT) Score
100 / 100
Creatio has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Creatio Customer Satisfaction vs. Competitors
Compared to its competitors, Creatio's Customer Satisfaction score is rated right above OutSystems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Creatio | 100% |
| OutSystems | 89% |
| Zoho | 87% |
| ClickUp | 83% |
| Pipedrive | 82% |
| Mendix | 82% |
| SAP | 82% |
| monday.com | 81% |
| Salesforce | 79% |
| Freshworks | 77% |
| Pegasystems | 69% |
| Oracle | 67% |
| SugarCRM | 67% |
| HubSpot | 61% |
| Appian | 60% |
| RedTail Solutions | 0% |
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Creatio Customer Service
4.1/5
Creatio has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Creatio's Customer Service
Address
280 Summer St, 6th Floor, Boston, MA 02210
Website
http://www.creatio.com
Phone Number
6177657997
Creatio's Social Links
Creatio Customer Service vs. Competitors
Compared to its competitors, Creatio's Customer Service score is rated right above SAP, and is preceded by Zoho.
| COMPANY | Customer Service Score | |
|---|---|---|
| ClickUp | 4.4/5 |
| Freshworks | 4.3/5 |
| monday.com | 4.1/5 |
| HubSpot | 4.1/5 |
| Pipedrive | 4.1/5 |
| Zoho | 4.1/5 |
| Creatio | 4.1/5 |
| SAP | 4/5 |
| Salesforce | 4/5 |
| Pegasystems | 4/5 |
| OutSystems | 3.9/5 |
| Mendix | 3.9/5 |
| SugarCRM | 3.9/5 |
| Appian | 3.8/5 |
| Oracle | 3.6/5 |
| RedTail Solutions | N/A |
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Creatio as an Employer
4.7/5
Creatio has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Creatio scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Creatio would recommend the brand to a friend. ENPS measures how likely Creatio employees would recommend working at Creatio to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
